Scanner & Camera Wizard



Have connected an Olympus Stylus 410 Digital. When Windows (Removable
Disk)Pop Up Window occurs, the option "Copy Pictures to a Folder on My
Computer, using Microsoft Scanner and Camera Wizard" no longer works.
Instead, the Scanner and Camera Wizard pop up window states the computer
cannot detect the scanner or camera. This function worked previously. I am
able to access photos through the camera software or Windows Explorer but
cannot figure out why the aforementioned function no longer works.

Yves Alarie


If you recently installed Real Player 10, this is the likely culprit
preventing XP to automatically recognize the camera or card reader and open
the Autoplay window . You will have to uninstall Real Player and maybe do
something else as described below. After you uninstall Real Player 10,
reboot your computer and then try with your camera or card reader again. If
you do not want to remove RealPlayer, you can go around it to get Autoplay,
as given below.

There is also a more recent (Dec. 22) solution from MickeyD:

Open Real Player. Go to Tools then Preferences.
Click on Automated Services and then Disable Message Center and Auto
updates. Reboot your computer.

If you do not have Real Player 10, read below for different ways to download
your pictures and repair the Autoplay.

Several ways to download your pictures, from your camera or card reader.

Before you connect your camera to your computer, make sure you have enough
battery power or better yet use your AC connector if your camera came with
one. Then, check your camera manual. With most cameras you simply power
them on and set them to take pictures, with some you need to set them to
something like connect to PC or set PTP. After connecting, power the camera
and wait about 15-20 seconds for XP to recognize the camera, you will hear
some sound "ding-dong" and the LCD screen on your camera will change (the
change is dependent on the type of camera you have) and you are now ready to
transfer, even if the Autoplay window does not open automatically. If you
do not hear a sound or the LCD screen of your camera does not change, the
connection with the USB port is not correct. Go to the bottom of these
directions to repair the USB connection.

After you hear the sound:

1. Open My Computer, look under devices with removable storage. Your camera
(or card reader) will be listed there as an external drive with a drive
letter E, F, G or H (probably listed below your CD drive). Right click on
your camera listed as an external drive. A menu will open, click on Autoplay
listed on the opening menu. This should open the Autoplay window to download
your photos the same way as when the Autoplay window opens automatically
when you connect your camera. If you want to keep Real Player 10, this would
be the way to do it. The Autoplay will not open when you connect your camera
but you can still get the Autoplay from your camera listed as an external


2. Open My Computer, look under devices with removable storage. Your camera
will be listed there as an external drive (probably listed below your CD
drive). Double click on it to open it.
You will see a folder, double click to open it, then another folder, double
click on it to open it and you will see the list of photo files. Select all
and copy to a folder on your hard drive. To select all the files, hold the
Ctrl key down and press the letter A. Or, click on Edit on your top bar and
then click on Select all on the opening menu. When files are selected, their
names are highlighted in blue. You can then look at the menu on the left
of the file names and click on Copy and then select the folder you want or
make a new folder.

If you want to repair the automatic Autoplay window you can try the

Different ways to try to repair the Autoplay window for downloading from
either a camera or card reader. Also the same procedure can be used for a CD
drive Autoplay.

Go from steps I to V, although step V may not be needed.

I. Connect your camera (or card reader) to your computer, and make sure you
pictures on your memory card. Make sure your batteries are good or better
yet, use your AC adapter if your camera came with one. If you are trying
with a card reader, just connect it with a memory card inserted and with
pictures on the memory card. Power the camera on, wait 10-15 seconds for XP
to recognize it, you should hear a sound and the LCD screen of your camera
will change, the change is dependent on the type of camera you have.

Click on My Computer and look under Device with Removable storage. Your
camera will be listed there, probably below your CD drive, and a drive
letter will be assigned to it (something like H, G, etc.) You will use this
drive letter in a step below, so just note down what the drive letter is.
If you do not see your camera listed there you will need to repair your USB
connection (see below for repair) or you are on a network and the network
drive is Z and XP cannot assign a drive letter to your camera. You will need
to take care of this
first. The steps below will not work if XP cannot assign a drive letter for
your camera. In some cases, your camera may be listed but with no drive
letter. Try the drive letter after the CD or DVD drive under which your
camera is listed.

II. Click on Start, click on Run and type the following in the textbox:
and press Enter
Note that there is a space between ...32 and SHI...
This will take a few seconds to run.

III. Download the autofix.exe file from the site below. At this Microsoft
site, you have the option of downloading the autofix.exe file in one of your
folder (or make a new folder and save the file there), then open the folder
and double click on the file and then follow directions on the screen. Or,
let Microsoft scan your computer to make the repair. You will need your
camera drive letter during this step. After this, reboot your computer.

IV. After rebooting, power the camera on, wait 10-15 seconds for XP to
recognize it, you
should hear some beeping sound and the Autoplay window should now open
giving you the option of downloading photos from the camera.

V. You may have to set the options for this window.
Click on My Computer, your camera should be listed there under Devices with
Removable Storage. Right click on it and click on Properties. In the opening
window, click on the Autoplay tab and under Select, scroll to Pictures to
select it. Select the button Prompt me... Do the same thing for a CD drive.

Another solution posted here (on page 3):

Another solution posted by Bill, using a Nikon camera.

I installed the camera via the control panel add hardware function. It went
to a point of requiring a file called ptspusd.dll from service pack one. I
found the file via search on my hard drive. Typed the path in the window
that asked for it and it took. Solved the problem. Check your set up menu on
the camera to see your USB setting is PTP.

To repair your USB connection:

Go to Control panel>Performance and maintenance>System>Hardware>Device
manager>Universal Serial Bus Controller, click on the + sign to see the list
of installed devices. If your camera is connected, it should be listed there
with a yellow flag (the yellow flag indicates that although the connection
is there, it is not working properly).

Right click on it>Properties>Troubleshoot. See if the troubleshooter can
help. If not, click on Action on the top bar and then Uninstall. Leave your
camera on and connected and reboot. XP should now recognize the camera and
install it (I am assuming here that your camera is fully compatible with XP
and according to your manual you do not need to install a driver, this
should be true for cameras of 2001 and up). If you needed to install a
driver, disconnect the camera before you reboot, install the driver and then
connect the camera (important to install the driver first). If you lost the
driver, go to the manufacturer web site and download the driver from there.

Also, check the software you use for photo editing. When you open the
software, click on File on the top bar. Look at the opening menu. You
probably have an option for downloading photos from a camera or scanner or
card reader.

Something else may be the problem (This is a more recent, June 2004,
problem) as reported here:

There are a lot of messages here about the camera wizard suddenly not
working. Same for me after having it work for at least a year. One of the
messages mentioned upgrading Real Player seemed to cause the problem. I
recently upgraded that also. Just uninstalled it and my camera wizard came
back immediately - this after weeks of trying to figure out what went wrong!

(Note: some have reported that uninstalling Real Player 10 works fine,
others have reported that they had to use the autofix.exe after removing
Real Player 10. Real Player is aware of the problem and working on a fix).
Apparently there was no problem with Real Player 9.

Another possible solution.

Click on Start, click on Run and type the following in the opening textbox:


and press the Enter key

A window will open (black and white) and will display the following:

C:\Documents and Settings\Your Name\

Type the following at the end of the above line after the \

Net start stisvc

And press the Enter key

You will get a message that service is already started (if so this does not
solve the problem) or that it is starting (if so this may solve the
problem). Then try connecting your camera after you close this window. To
close this window, type EXIT at the end of the displayed line and press the
Enter key.


I do not have Real Player 10 installed and there was no problem with the USB
connection. I followed the steps I to V and this has solved my problem. You
were correct that I did not need Step V.

Thank you so much for solving my problem.


I was wondering more about this solution below.. I have the same problem with
the microsoft scanner and camera wizard not detecting my camera also. The
auto feature works, I can select other things and they will work. Just the
Microsoft scanner and camera wizard gives me this message after selecting it.
"The computer cannot detect the scanner or camera. Please make sure the
device is turned on and is properly connected to the computer." Iknow that it
is cause I can get the pictures if I choose file few, or a different program.
I posted my problem here

I ran the auto fix program which all checked fine. I don' t have real player
10.. I tried this fix below, but I get this error message.. " System error
1058 has occurred. The service cannot be started, either because it is
disabled or because it has no enabled device associated with it"

Any suggestions? Brenz


Hello Brenz

My problem, now solved, was identical to your problem. I also tried the
"Another possible solution" option but it did not work. Yves Alerie outlined
several other options also but the one that worked for me was where it states
"Go from steps I to V, although step V may not be needed". I think you
should try it too. Good luck!



I did go through all those suggestions and none of them worked for me, but
last night I finally fixed the problem.. It was a simple fix.. Sort of..

I found this article at Microsoft

They suggested that I go to scanner and camera in the control panel and add
my device. Now, I had tried to do this before, but they didn't have my camera
in the choices and for some reason it wouldn't recognize anything on my
cameras CD when I clicked have CD. So this time I just added what ever model
they had for my camera, then tried to connect my camera, BINGO it worked!!
After I deleted that camera, because it wouldn't work if I tried connecting
with that because it wasn't the same model. Though after I deleted it my
camera still worked and was detected by the scanner and camera wizard.. I
guess what ever files the computer used to set up that camera, worked for
mine too... Now I'm a happy camper.. :)


Before posting my problem, I too had tried "adding a device" through the
Control Panel, however, it did not work for me but all is well if it worked
for you. Thanks for letting everyone know that your problem has been solved.

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question