safe mode

[Kyle]

I don't know why but some how i'm in safe mode I can use all the featurs that
arn't usable in safe mode but when i tried to remove a program i got this
message The windows installer serivce could not be accessed. This can occur
if your running windows in safe mode, or if the windows installer is now
correctly installed.

 

[PA Bear [MS MVP]]

Always state your full Windows version (e.g., WinXP SP3) when posting to
this newsgroup, please.

Can you reboot into normal (Windows) mode?

 

[Kyle]

I have sp3 I deleted all other sp's and I'm in normal mode but my computer
thinks i'm in safe mode thats why I can't get rid of programs.

 

[Gerry]

Kyle

Select Start, Run, type msconfig and hit ENTER. Check the box before
Normal Start Up and click on Apply and OK. Restart the computer.

Any difference?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Kyle]

no it still says the same thing, I wish I had a copy of windows xp pro I'd
just dump the whole system and start over.

 

[Gerry]

Kyle

Please post copies of all Error and Warning Reports appearing in the
System and Application logs in Event Viewer relating to the last boot in
normal mode . No Information Reports or Duplicates please. Indicate
which also appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Kyle]

all I have is the error I i stated in the beginging.

 

[nass]

Kyle
This can indicate a hardware probplem like a Hard Drive Going bad, a Faulty
RAM or a DVD or a power supply for that matter?
First Try to Restore the machine to a date earlier when things were working
okay and see if that will help!
If that didn't help then your options is as follow:
1- Test Hard drive by manufacturer diagnostic tools
2- Test RAM Sticks and try to blow the dust out inside the Case
3- Unplug any extra Devices and start the mmachine only with Mouse, monitor
and Keyboard.
How old is the machine?
HTH,
nass

 

[Kyle]

one problem about that I can't use my system restore or my recovery there
both messed up but the others i'll try.

 

[nass]

Oh, is it n't it a recipe for Clean install lol

one problem about that I can't use my system restore or my recovery there
both messed up but the others i'll try.

 

[Kyle]

my computer is a 2002 and I have the system info.

 

[Daave]

We need some clarification.

What do you mean by the phrase "I deleted all the other sp's"?

Finally, is there anything relevant to your situation on any of these
three Web pages?:

http://support.microsoft.com/kb/315346

http://support.microsoft.com/kb/319624

http://support.microsoft.com/kb/324516

 

[Gerry]

Kyle

What are your anti-virus and anti-spyware arrangements? What firewall?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[PA Bear [MS MVP]]

I don't think you're in Safe Mode, though the machine may act like it. (If
you're posting to this newsgroup using the machine, you're not in SafeMode.)

Did this behavior start immediately after you installed WinXP SP3?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)? Were any of these applications running in the background when you
installed WinXP SP3?

How did you delete "all other sp's"?

 

[Kyle]

I have kaspersky it's my all in one.

Kyle

What are your anti-virus and anti-spyware arrangements? What firewall?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Kyle]

I deleted sp 1 and 2.

We need some clarification.

What do you mean by the phrase "I deleted all the other sp's"?

Finally, is there anything relevant to your situation on any of these
three Web pages?:

http://support.microsoft.com/kb/315346

http://support.microsoft.com/kb/319624

http://support.microsoft.com/kb/324516

 

[Kyle]

if i'm not in safe mode then how come I keep getting that message about being
in safe mode when I try to remove a program?

 

[Daave]

You need to be more specific! What exactly do you mean by "I deleted sp
1 and sp 2"? Do you mean you *removed* them via Add or Remove Programs?

You earlier stated you had deleted SP3. Did SP3 ever work properly?

Try this:

Start | Run | winver

That is, in the "Open" box, enter "winver" (without the quotes) and
press OK. On the line that says Version 5.1, what else does it say on
that line?

Does your PC have a hidden recovery partition on the hard drive? What is
the make and model of your PC?

If you didn't remove the Service Packs, then please tell us exactly what
you did.

It's important you answer all the questions, too!

 

[JF]

*Bonjour Kyle * !

if i'm not in safe mode then how come I keep getting that message about being
in safe mode when I try to remove a program?

http://www.google.us/search?q=The+windows+installer+service+could+not+be+accessed
==>

"The Windows Installer Service Could Not Be Accessed"
error message when you install a program in Windows XP
http://support.microsoft.com/kb/315353/en

Symptoms :
The Windows Installer Service could not be accessed.
This can occur if you are running Windows in safe
mode, or if the Windows Installer is not correctly
installed. Contact your support personnel for assistance.

 

[PA Bear [MS MVP]]

Because your problem's being caused by the second possibility in that error:
There may be an issue with Windows Installer.

Since you cannot execute the usual resolution (i.e., downloading/installing
the latest version of Windows Installer), I suspect you have a hijackware
issue.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

Good luck!
--
~PA Bear

if i'm not in safe mode then how come I keep getting that message about
being in safe mode when I try to remove a program?

I don't think you're in Safe Mode, though the machine may act like it.
(If
you're posting to this newsgroup using the machine, you're not in
SafeMode.)

Did this behavior start immediately after you installed WinXP SP3?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party
firewall
(if any)? Were any of these applications running in the background when
you installed WinXP SP3?

How did you delete "all other sp's"?
--
~PA Bear

I have sp3 I deleted all other sp's and I'm in normal mode but my
computer
thinks i'm in safe mode thats why I can't get rid of programs.

:
Always state your full Windows version (e.g., WinXP SP3) when posting
to
this newsgroup, please.

Can you reboot into normal (Windows) mode?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Kyle wrote:
I don't know why but some how i'm in safe mode I can use all the
featurs
that arn't usable in safe mode but when i tried to remove a program i
got
this message The windows installer serivce could not be accessed. This
can
occur if your running windows in safe mode, or if the windows
installer
is [not] correctly installed.