Rule not running

[Tony]

I get a lot of spam with the message "If this email is not spam, click here
to submit the message to FortiGuard - AntiSpam Service." I have made rules
that are supposed to send any emails with the phrase "If this email is not
spam," and/or the word "FortiGuard" to the Junk e-mail folder, but the rules
never work. Does anyone know what I'm doing wrong?

 

[VanguardLH]

I get a lot of spam with the message "If this email is not spam, click here
to submit the message to FortiGuard - AntiSpam Service." I have made rules
that are supposed to send any emails with the phrase "If this email is not
spam," and/or the word "FortiGuard" to the Junk e-mail folder, but the rules
never work. Does anyone know what I'm doing wrong?

Hard to diagnose a rule that is never revealed. Would help to see the
actual rule.

Are you sure that what you *see* is what is actually in the raw source
of the e-mail? If it is HTML formatted, the source is upon what you
need to base your rule, not what you see. For example, maybe you see

FortiGuard

but the raw source shows

Fort<b></b>i<table><tr><td>Guard</td></tr></table>

Outlook's rules will ignore HTML tags but they act as word boundaries.
So the *word* "FortiGuard" doesn't actually exist in the e-mail. Hard
to tell without see an actual exhibit of the e-mail (and *not* the HTML
rendered version, but the raw source). If it is an HTML-formatted
e-mail, right-click on the body of the e-mail and select View Source.

It is also possible your rule (which was never shown) is testing on the
Subject header and NOT on anything in the body of the e-mail. ISO
encoding can be used to include non-ASCII characters (but the regular
ASCII character set is included). So you *see* "This e-mail from
FortiGuard" but the Subject header actually contains "=ISO?...?" which
is the ISO encoded version of the string. Your e-mail client shows you
the decoded version and that might be on what you are defining your rule
(if it is testing on the Subject). Look at the headers (View ->
Options) to see what the header actually contains.

 

[Laura]

Did you include "and Stop processing more rules" as your last step? Is there
a message rule that gets executed before this one?

 

[Diane Poremsky [MVP]]

What type of mail account? Do other rules work?

FWIW, I'd move them to the Deleted items folder., not junk mail - set
outlook's junk mail setting to High to catch other junk.

--
Diane Poremsky [MVP - Outlook]

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[Brian Tillman [MVP - Outlook]]

I get a lot of spam with the message "If this email is not spam, click here
to submit the message to FortiGuard - AntiSpam Service." I have made rules
that are supposed to send any emails with the phrase "If this email is not
spam," and/or the word "FortiGuard" to the Junk e-mail folder, but the rules
never work. Does anyone know what I'm doing wrong?

IN addition to what others have said, if that message is HTML, Outlook's rules
often have trouble locating strings when they're inside an HTML construct.

 

[Tony]

Thanks, Diane and Brian.

Diane, yes, my other rules work for the most part and I'm able to block most
spam that way.

Brian, I had been thinking that maybe the spammers were making that into
HTML or some kind of graphic so that rules might not block it. I do have
Outlook set to receive email in plain text though.

It's annoying but not the end of the world.

Tony

 

[Tony]

Diane,

Sorry I forgot to answer your question about the account type. It's a basic
POP3. Is that what you mean?

Tony