Your problem could be caused by the Spooler Service not starting.
To start the service:
1. Open your Control Panel.
2. Open "Administrative Tools"
3. Open Component Services.
4. Click on Services.
5. Scroll to the "Print Services" and right-click.
6. Select Properties.
7. Select the "Startup Type" as "Automatic.
8. Click the OK button to close the window.
9. Close all windows and restart your computer.
Error message: Spooler subsystem app has encountered a problem and needs to close
http://support.microsoft.com/default.aspx?scid=kb;en-us;810894
Troubleshooting general printing problems in Windows XP
http://support.microsoft.com/kb/314085
--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx
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