Rogue Personal Folders

[Freedom Deanna]

Hi, I've just noticed a second set of Personal Folders in my OL2000,
underneath the main set, and I can't get rid of them. It probably
happened when migrating stuff to OL. The main set has a top level
"Outlook Today", and the rogue set is called "Personal Folders". It
was an incomplete copy of the main set. When I try closing it from the
context menu, I get "The operation failed. An object could not be
found". It's Properties does not allow me to click on the "Advanced"
button (same error popup). I've tried deleting every item and all user
defined folders. Default folders can't be deleted or moved to a bin.
Oddly, when importing mail into Thunderbird, there's no sign of this
second set of folders or mail.

Any help very much appreciated. Thanks.

 

[Milly Staples [MVP - Outlook]]

To remove extra PST(s) from the folder list:

Outlook 97 or Outlook 98/2000 (Corporate Mode)
- On the Tools menu, click Services.
- Highlight Personal Folders service you want to remove and click "Remove".

Note: Standalone users require 1 Personal Folders Service. Those connecting
to an Exchange server normally do not use a Personal Folders file when mail
is kept on the server.

Outlook 98/2000 (IMO [Internet Mail Only] Mode)
- On the View menu, click Folder List.
- Right click on the root folder of a folder list.
- Right click on the root of the extra set of Personal Folders and choose
"Disconnect" or "Close".

For the most stubborn of PSTs that will not remove from the folder list.

IMPORTANT: The following information contains information about editing the
registry. Before you edit the registry, you should first make a backup copy
of the registry files (System.dat and User.dat). Both are hidden files in
the Windows folder.

- Start RegEdit (Win9x/NT) or RegEdt32 (NT).
- Navigate to:
* Win9x users
HKEY_CURRENT_USER\Software\Microsoft\Windows
MessagingSubsystem\Profiles\<your profile name>
* WinNT users
HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\WindowsMessaging Subsystem\Profiles\<your profile name>
- Look in the tree under that point (it should be full of keys with long
hexidecimal value names) and look for a section that references the PST file
you want off of your folder tree. Export that section (for safety) and then
delete it.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Freedom Deanna asked:

| Hi, I've just noticed a second set of Personal Folders in my OL2000,
| underneath the main set, and I can't get rid of them. It probably
| happened when migrating stuff to OL. The main set has a top level
| "Outlook Today", and the rogue set is called "Personal Folders". It
| was an incomplete copy of the main set. When I try closing it from the
| context menu, I get "The operation failed. An object could not be
| found". It's Properties does not allow me to click on the "Advanced"
| button (same error popup). I've tried deleting every item and all user
| defined folders. Default folders can't be deleted or moved to a bin.
| Oddly, when importing mail into Thunderbird, there's no sign of this
| second set of folders or mail.
|
| Any help very much appreciated. Thanks.