right-click on drive icon in My Computer crashes explorer

[Fred Hall]

I built a new PC over the holidays (Shuttle SB61G2, P4, 1G RAM, WinXP Pro
SP1 w/all patches) and notice an odd behavior. If I open "My Computer" and
right-click on any drive icon (hard disk, CD, removable USB drives) the
context menu pops up and immediately I get the "Windows Explorer has caused
an error and will be shut down" message. I don't know if this has happened
since I built the system because I don't really remember trying it until a
couple days ago. Funny thing is, if I let the error box sit there I can
select an option from the context menu (like "properties") and it works, but
then I can't open any more folders until I let explorer crash and restart.

If I open the drive in a folder view and then right-click inside the folder
window, the context menu appears and works fine.

In safe mode, I can open My Computer and right click on the drive icons to
my hearts content, BUT, if I then close My Computer and then re-open it, Win
Explorer will crash without even clicking on anything.

I tried going back quite a ways in restore points and a repair install of
WinXP to no avail...

Any ideas what's happening and how to fix it?

 

[Guest]

-----Original Message-----
I built a new PC over the holidays (Shuttle SB61G2, P4, 1G RAM, WinXP Pro
SP1 w/all patches) and notice an odd behavior. If I open "My Computer" and
right-click on any drive icon (hard disk, CD, removable USB drives) the
context menu pops up and immediately I get the "Windows Explorer has caused
an error and will be shut down" message. I don't know if this has happened
since I built the system because I don't really remember trying it until a
couple days ago. Funny thing is, if I let the error box sit there I can
select an option from the context menu

(like "properties") and it works, but

then I can't open any more folders until I let explorer crash and restart.

If I open the drive in a folder view and then right- click inside the folder
window, the context menu appears and works fine.

In safe mode, I can open My Computer and right click on the drive icons to
my hearts content, BUT, if I then close My Computer and then re-open it, Win
Explorer will crash without even clicking on anything.

I tried going back quite a ways in restore points and a repair install of
WinXP to no avail...

Any ideas what's happening and how to fix it?


.
click on click here to show details of the error report.

post app name and mod name or if you are half way
component search google for the mode name with windows
explorer encountered error.
these are usually spyware occasionaly virus and sometimes
corrupted os dll files.

so run spybot security.kolla.de
update and run xp compatible antivirus

and from command prompt run sfc /purgecache
and sfc /scannow

 

[Fred Hall]

I run Symantec AV with all updated sigs, also ran AdAware and nothing turned
up. I searched Google and Microsoft support for the error message and found
nothing.

Here's what comes up if I click on the technical details:

AppName: explorer.exe AppVer: 6.0.2800.1221 ModName: unknown
ModVer: 0.0.0.0 Offset: 20204960

I thought it might be a corrupted OS file, that's why I did the repair
installation...still no go. Everything else on the system seems to work
fine except for this annoyance.