Restore Point feature inaccessible

[Frank88]

Using Windows XP Pro.

First, I just changed out hard drives, using Western Digital program to
partion and copy all from old drive. Seemed to work okay. But I just noticed
that I can no longer access Restore Point feature. When I click on create a
restore point, I get the following:

An exception occurred while trying to run "shell32.dll,Control_RunDLL
system.cpl,,4" (I think these commas are commas and not periods. It's a
little hard to tell from display here.)

Events display also shows Error messages having to do with Event 1000. I
checked at MS, but not much info there regarding Restore Feature.

I've no idea what's gone wrong and would appreciate any assistance.

Thanks,

 

[me_bizman]

I have a similar problem - my system restore will not work no matter what I
do with it!
We need help I fear...............................

 

[Gerry]

Frank

You need to post complete copies of Error Reports not snippets from
them.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

What are your anti-virus and anti-spyware arrangements.

It is likely that your old restore points are unusable. Can you create
new ones? Are these new ones accessible?
http://bertk.mvps.org/html/createrp.html

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[RayHanson555]

Frank,

I have the exact problem, I installed the WD-HD500 and used their
copy program, and how have the same issue. So far, I have not seen
anything to get it fixed, but I will continue to watch this post.

As for the event log, I just went into system Properties, clicked the System
restore TAB, get the RUNDLL error popup, and there is no error log generated
in the event log.


Ray Windows XP Media Edition (Pro)

 

[Frank88]

Well, Gerry, I didn't post a "snippet," but in fact, the error message that
popped up when I clicked on Restore Point in Properties Menu of My Computer.

I did check Event Viewer, obviously, as noted in my post. Yes, that was a
snippet. Here is the full message from Event Viewer (complete with no
exclamation points). Thank you for the tip on how to copy and paste out of
Event Viewer as I did not know about that.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 5/11/2008
Time: 1:10:31 PM
User: N/A
Computer: (My computer)
Description:
Faulting application rundll32.exe, version 5.1.2600.0, faulting module
srrstr.dll, version 5.1.2600.1765, fault address 0x00009765.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 72 75 6e ure run
0018: 64 6c 6c 33 32 2e 65 78 dll32.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 30 20 69 6e 20 00.0 in
0030: 73 72 72 73 74 72 2e 64 srrstr.d
0038: 6c 6c 20 35 2e 31 2e 32 ll 5.1.2
0040: 36 30 30 2e 31 37 36 35 600.1765
0048: 20 61 74 20 6f 66 66 73 at offs
0050: 65 74 20 30 30 30 30 39 et 00009
0058: 37 36 35 0d 0a 765..

Anti-virus is Anti-Vir. As for concern with any previous restore points, I'm
not in the least. I'm concerned only with being able to create new ones after
having complete install of new hard drive.

I hope this is satsifactory. It appears here that more than I are having
this problem after using WD hard-drive install/ghost program.

 

[Frank88]

Bizman,

I just posted reply to Gerry for his consideration. If you too used WD
program to install a new hard drive, contact them too, as I plan to do.

 

[Frank88]

Ray,

I just posted reply to Gerry for his consideration. I was just posting a
reply to Bizman as well. Since you too used WD program to install a new hard
drive, contact them too, as I plan to do. They did get back to me pretty
quickly regarding another issue, so not bad support. I just thought to post
here first.

 

[Gerry]

Frank

Research suggests that AntiVir will prevent the Automatic Creation of
System Restore points. You should disable AntiVir Guard and manually
create System Restore points after significant system changes and then
re-enable AntiVir Guard. The alternative is to change to an anti-virus
programme that does not interfere with System restore.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Frank88]

Sorry to be so late here, Gerry. (Two hard weeks) Thanks for reply. After 14
hours of messing with this thing that day, I finally turned off almost all
running services, including MS services not essential. After rebooting, I was
able to access both System Restore AND Backup utility (which also wasn't
working. Backup utility was stalling while looking for storage devices. I
have only a second internal hard drive). One service I didn't turn off was
AntiVir. (I didn't want to risk resident AV while still online.) Maybe that
would have worked too. I don't know.

I don't really know exactly how I fixed it after such a long day of trying
so many different things. Something to do with services running, apparently.
I've had problems since, of course, and so have been slowly turning back on
services--as necessary. So far, so good. I got a backup made in the meantime,
and created a Restore Point.

I'll bear in mind you comment re AntiVir. Thanks very much for getting back,
and again, sorry to be late here.

 

[Frank88]

Ray,

If still there and having same problem I had, see my reply to Gerry. Try
turning off all but absolutely necessary services running. Reboot normally
and see if you can access System Restore. Turn off System Restore service
too, if necessary. I did, when I got mad and was ready to try anything! I
can't be sure that wasn't the solution.

 

[Gerry]

Frank

Well at least it is fixed. I suspect my suggested approach would have
been quicker.

You could send AntiVir Support an email and ask for their advice.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Frank88]

Gerry,

I doubt it, frankly. You're a hard man, buddy. You need to pay closer
attention to what's written. I said I didn't turn off resident anti-virus
service. AntiVir had nothing to do with it. I tried polite, but you got
attitude. No, that wouldn't have been quicker, in fact. What worked, I'm
pretty sure, was turning off MS services but for essential ones. Possibly,
and much more likely, something to do with conflict that arose--in connection
with services--when I ghosted (not a word, I know) to new hard drive using
Western Digital software. I've written to Western Digital of the problem.
Twice. The first time, WD support wrote back I should try Norton Ghost.
Stuipdly. Besides, a tad too late, not to mention Symantec hasn't produced
software worth an ever cheaper American buck in 10 years. (I tried Norton
Ghost FIRST! When I called them, I got: Sorry, we don't support that version
any longer. What they meant to say was that they had no idea. Typically. I
uninstalled and then installed WD software.)

I sent you full error message weeks ago, since you made note of my having
reported only a "snippet." You were rude then, and now again. Troll
elsewhere, sir, for you don't seem to have a clue. Ever occur to you to write
a "Thanks," along with maybe a "How ya doin'?" or "How's it goin'?" Fine,
thanks to turning off pretty much everything but anti-virus, which has been
pretty good over the last four years. Certainly a lot better than anything
Symantec, if not Trend Micro (the best), which is too expensive.

Frank