restarting problem

[Guest]

When using explorer, my computer restarts itself. I use norton--scan showed
no virisis.it only happend when surfing the web, not email.any ideas? The
windows error I get is there is a problem with "window lucent modem" which
can be fixed with an update, but windows update has no such update and I
don't have a lucent modem...

 

[Rock]

When using explorer, my computer restarts itself. I use norton--scan showed
no virisis.it only happend when surfing the web, not email.any ideas? The
windows error I get is there is a problem with "window lucent modem" which
can be fixed with an update, but windows update has no such update and I
don't have a lucent modem...

You need to check for other anti-malware programs besides a single AV
product. All scans need to be done in safe mode after updating the
defintions / program. See these links for info on how to go about this:

THE PARASITE FIGHT
Finding, Removing & Protecting Yourself From Scumware
http://aumha.org/a/parasite.htm

Richard Harper’s Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm

 

[Gerry Cornell]

What is the make and model of your computer?

Look in the System and Application logs of Event Viewer and post copies
of Warning and Error Reports.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;enus;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message(email) and do a paste into the body of the
message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties. Hardware,
Device Manager. If yes what is the Device Error code?

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 1/1/2006
Time: 4:30:26 PM
User: N/A
Computer: TAVINO
Description:
Error code 100000d1, parameter1 f91e06f5, parameter2 00000002, parameter3
00000000, parameter4 f943f633.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 64 100000d
0020: 31 20 20 50 61 72 61 6d 1 Param
0028: 65 74 65 72 73 20 66 39 eters f9
0030: 31 65 30 36 66 35 2c 20 1e06f5,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 66 39 34 33 00, f943
0050: 66 36 33 33 f633

 

[Rock]

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 1/1/2006
Time: 4:30:26 PM
User: N/A
Computer: TAVINO
Description:
Error code 100000d1, parameter1 f91e06f5, parameter2 00000002, parameter3
00000000, parameter4 f943f633.

<snip>

http://aumha.org/win5/kbestop.htm
0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL

Have you checked for malware in safe mode going through the links I
posted previously?

Also check the ram. Use these two diagnostic programs. Use the
downloads to create bootable CDs. Boot from the CD and run the
diagnostics for several hours for each, not just a single pass.

Memtest86+
http://www.memtest.org/

Windows Memory Diagnostic
http://oca.microsoft.com/en/windiag.asp

What software or hardware was added recently?

 

[Gerry Cornell]

Eltav

In your first post you referred to a Lucent modem and were adamant
that you did not have a Lucent modem.

Has the computer been in your ownership since purchased new or
is it possible that one has been installed and removed before the
computer came into your ownership? Another possibility is that the
computer could have an internal modem and you might not be
aware of it's existence.

You might try Everest and see if it gives any details regarding a
Lucent modem.

This freeware programme is excellent for getting information about your
computer:
Everest Home Edition (freeware)
http://www.majorgeeks.com/download4181.html

Tip: To copy select Report, Quick Report, Plain Text, highlight required
text, right click and select copy. However, whilst this is fine for
posting small amounts of information into newsgroup messages
longer reports will irritate other newsgroup subscribers.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Have you checked with Lucent to see if they may have manufactored the modem
for another company and that company's brand name is on it? Just my
wondering.