Restarting from Standby

[Tony Batchelor]

I am running XP Pro SP3 and have a wireless moue and keyboard made by Trust.
I have had those for several years and they work fine - no trouble with the
driver and the mechanics. The mouse and the keyboard transmit to a receiver
that is plugged in to the standard PS ports.

But there is one irritating problem. I checked with Trust that I have the
latest driver and also told them about the problem. Their answer was the
usual - your product is too old for us to be able to help you :-((

This is the problem: if I shut down into Standby mode then I can restart OK
using the computer start button. The keyboard works but the mouse does not.
The receiver led still shows that the mouse is active, but neither the cursor
nor the buttons have any effect on the computer.

I am guessing that when restarting from Standby the initialisation of the PC
somehow does not include the mouse driver in its sequence. If so (or
whatever) I should be able to change the start from Standby configuration to
get round that? Ideas please!

 

[SC Tom]

I am running XP Pro SP3 and have a wireless moue and keyboard made by
Trust.
I have had those for several years and they work fine - no trouble with
the
driver and the mechanics. The mouse and the keyboard transmit to a
receiver
that is plugged in to the standard PS ports.

But there is one irritating problem. I checked with Trust that I have the
latest driver and also told them about the problem. Their answer was the
usual - your product is too old for us to be able to help you :-((

This is the problem: if I shut down into Standby mode then I can restart
OK
using the computer start button. The keyboard works but the mouse does
not.
The receiver led still shows that the mouse is active, but neither the
cursor
nor the buttons have any effect on the computer.

I am guessing that when restarting from Standby the initialisation of the
PC
somehow does not include the mouse driver in its sequence. If so (or
whatever) I should be able to change the start from Standby configuration
to
get round that? Ideas please!

Read these articles:
http://support.microsoft.com/kb/818383
http://support.microsoft.com/kb/831114
http://support.microsoft.com/kb/914975

Does the mouse and/or receiver have a "reconnect" button? If so, does it
reconnect properly if you press it after standby?

SC Tom

 

[Tony Batchelor]

Thanks Tom

The third KB suggests I check the Power Management - they were _already_ set
as recommended for keyboard and mouse.

The second KB article is referring to USB devices - this receiver is using
the PS/2 ports.

The first KB article refers to keyboard AND mouse - the problem is only with
the mouse. It also refers to touching either while resuming as the cause, and
I have not been doing that. So I won't attempt that hotfix to start with.

Your suggestion about the receiver button I will try. The manual only states
that it is for recognising the device ID when first setting up. So it is
called an ID Connect button.

Obviously worth a try, so I will do that next time I want to atempt Standby

Tony

 

[SC Tom]

Oops, my bad, I missed the PS/2 line.
Even though KB818383 says keyboard AND mouse, I would check the file
mentioned and make sure it is a newer release than the version listed. Odds
are, if you have newer than SP1, you'll have a newer version, but you never
know. . .

SC Tom

 

[Tony Batchelor]

Tom

I tried going back into Standby. Both the keyboard and the mouse make the
reception LED flicker on the receiver, so that is still active in Standby,
BUT neither of them cause the computer to come out of standbay even though
the Power Management setting for both are checked to allow that!

So then I restarted by using the momentary push power button on the PC.
(When I start from Off, the mouse cursor is responsive as soon as the Welcome
screen appears.) Coming out of standby all the programmes came back as I left
them and the keyboard worked, but still not the mouse!

Now I will try the Hotfix.

Tony

 

[Tony Batchelor]

OK - done the Hotfix and it reported that my SP3 was newer then the hotfix
was intended for. So no luck there!

Any more ideas?

Tony

 

[SC Tom]

The only other thing I can think of would be your BIOS settings for standby
and hibernation. Standby is S3 (suspend to RAM) while hibernation is S4
(suspend to disk). One of the sites I found mentioned a PS/2 problem and
suggested S1 instead of S3, but my firewall kicked me right off of there.
See what happens for you: http://tinyurl.com/pnkz67

Here's one mentioning PS/2:
http://tinyurl.com/q2sgyq

Here's a couple sites that may provide a clue, even though they mention USB:
http://www.exoid.com/?page_id=47
http://thegreenbutton.com/forums/p/6356/29899.aspx

I can't think of anything else. Sorry.

SC Tom

 

[Tony Batchelor]

Wow, lots of things to try in those pages! Now I must write down a schedule
(on paper!) and work through it step by step.

More news later, I hope!

Tony

 

[Tony Batchelor]

Curiouser and curiouser as Alice said!

I went into Standby and then tried all the keyboard and mouse buttons in
combination. Nothing worked so I restarted using the PC momentary power
button as before. Again the keyboard worked but the mouse did not,

Then without changing anything, I unplugged the mouse (green receiver
cable) and plugged in a standard wired PS2 mouse. It worked!!!

Just to be really silly I left the computer on, unplugged the wired mouse,
plugged back in the receiver cable, and the wireless mouse worked. Go figure
:-((

I will have to think of some more silly things to try!!!

Tony

 

[Jeff Barnett]

Curiouser and curiouser as Alice said!

I went into Standby and then tried all the keyboard and mouse buttons in
combination. Nothing worked so I restarted using the PC momentary power
button as before. Again the keyboard worked but the mouse did not,

Then without changing anything, I unplugged the mouse (green receiver
cable) and plugged in a standard wired PS2 mouse. It worked!!!

Just to be really silly I left the computer on, unplugged the wired mouse,
plugged back in the receiver cable, and the wireless mouse worked. Go figure
:-((

I will have to think of some more silly things to try!!!

Tony

:

Plugging and/or unplugging PS2 on an awake computer has the potential to
solve your problem: damage the motherboard and replace all the hardware.

 

[Paul]

Curiouser and curiouser as Alice said!

I went into Standby and then tried all the keyboard and mouse buttons in
combination. Nothing worked so I restarted using the PC momentary power
button as before. Again the keyboard worked but the mouse did not,

Then without changing anything, I unplugged the mouse (green receiver
cable) and plugged in a standard wired PS2 mouse. It worked!!!

Just to be really silly I left the computer on, unplugged the wired mouse,
plugged back in the receiver cable, and the wireless mouse worked. Go figure
:-((

I will have to think of some more silly things to try!!!

Tony

PS/2 is not hot plug compatible. Don't do that...

USB is an example of a technology that supports hot plug.

If you do that with PS/2 enough, eventually you'll blow the port.

Hot plug compatible technologies, make some of the pins longer than
others. For example, it might be a good idea, if the ground signal
made contact first, then power, then signals.

For an example of "advanced ground" pins, look at this connector.
Some pins are longer than others. The ground signals make contact
before the data signals. This is another example of a hot plug
compatible technology, where some thought went into ensuring
the port doesn't blow.

http://upload.wikimedia.org/wikipedia/commons/2/29/SATA_ports.jpg

On USB, the power/ground pair are longer than the data pair. So
power connections are made first, to prevent reverse potential
from appearing on data.

http://en.wikipedia.org/wiki/File:USB.svg

Paul