Repost: OPMLog.log: failed connection to mail server

  • Thread starter Thread starter arno
  • Start date Start date
A

arno

*
I am reposting my question because this is an important, permanent and
annoying problem
with lots of users affected.
*


Hello,

Outlook XP, Win2kTerminalServer SP3 (no other setup problems)

we permanently (many times a day) have problems with downloading mails form
my ISP. We are working with Outlook XP on a Win2k Terminal Server SP3. Many
users have this problem many times a day but I cannot find a reason for it -
I can surf, others can download mails at the same time but one cannot. So, i
turned on logging in Outlook.

Does anyone know from the attached opmlog.log file what is going wrong here?

Best regards

arno

OPMLog.log:

2004.03.23 10:38:16 ResourceObject [THIS: 00177bf8]: Synchronize called
(flags = 00000031)
2004.03.23 10:38:16 ResourceObject [THIS: 00177bf8]: Synch operation
started (flags = 00000031)
2004.03.23 10:38:16 ResourceObject [THIS: 00177bf8]: StartImport(flags =
00000000, max msg = ffffffff): full items
2004.03.23 10:38:16 ResourceObject [THIS: 00177bf8]: StartImport:
Retrieving Blob
2004.03.23 10:38:16 ResourceObject [THIS: 00177bf8]: StartImport:
pCallback->StartImport
2004.03.23 10:38:16 Callback::ExecuteThread[THIS: 001be518] (00001000)
returns 00000000
2004.03.23 10:38:16 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:16 "2004.03.23 10:38:16 ResourceObject
[THIS: 00177bf8]: CPOPManifestTask: Begin executionDeleteNukedItems -
Nothing to nuke
")
2004.03.23 10:38:16 ResourceObject [THIS: 00177bf8]: UploadItems: 0
messages to send
2004.03.23 10:38:16 Callback::ExecuteThread[THIS: 001be518] (00001000)
returns 00000000
2004.03.23 10:38:16 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:16 "POP3: Finding host")
2004.03.23 10:38:16 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:16 "POP3: Connected to host")
2004.03.23 10:38:16 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:16 "POP3: <rx> +OK MERCUR POP3-Server
(v4.02.12 MTAxLTIxNzYtNjQxMg==) for Windows NT ready
<[email protected]>")
2004.03.23 10:38:16 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:16 "POP3: Authorizing to server")
2004.03.23 10:38:16 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:16 "POP3: [tx] USER
(e-mail address removed)")
2004.03.23 10:38:24 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:24 "POP3: <rx> +OK
<[email protected]>")
2004.03.23 10:38:24 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:24 "POP3: [tx] PASS *****")
2004.03.23 10:38:31 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:31 "POP3: <rx> +OK")
2004.03.23 10:38:31 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:31 "POP3: Authorized to host")
2004.03.23 10:38:31 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:31 "POP3: Connected to host")
2004.03.23 10:38:31 Callback::ReportStatus[THIS: 001be518]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/3
2004.03.23 10:38:31 Callback::ReportStatus[THIS: 001be518]
(ulAsynchPhase = RSF_CONNECTED) Progress = 2/4
2004.03.23 10:38:31 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:31 "POP3: [tx] STAT")
2004.03.23 10:38:49 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:49 "POP3: <rx> +OK 0 0")
2004.03.23 10:38:49 Callback::ReportStatus[THIS: 001be518]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 3/5
2004.03.23 10:38:49 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:49 "POP3: [tx] UIDL")
2004.03.23 10:39:24 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:39:24 "POP3: Connected to host")
2004.03.23 10:39:24 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:39:24 "POP3: Disconnected from host")
2004.03.23 10:39:24 Callback::ReportStatus[THIS: 001be518]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/6
2004.03.23 10:39:24 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:39:24 "CPOPManifestTask: End execution")
2004.03.23 10:39:24 Callback::ReportStatus[THIS: 001be518]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x800ccc0f)
2004.03.23 10:39:24 Callback::ExecuteThread[THIS: 001afa28] (00001000)
returns 00000000
2004.03.23 10:39:24 Callback::LogText[THIS: 001afa28] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:39:24 "CPOPQuitTask: Begin execution")
2004.03.23 10:39:24 Callback::ReportStatus[THIS: 001afa28]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 1/1
2004.03.23 10:39:24 Callback::ReportStatus[THIS: 001afa28]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2004.03.23 10:39:24 ResourceObject [THIS: 00177bf8]: Synch operation
completed
2004.03.23 10:39:58 ResourceObject [THIS: 00177bf8]: Destroyed
2004.03.23 10:39:58 Resource manager terminated
 
see if the settings are the same on all computers - the one that can't
connect doesn't have it configured the same. It could be this problem:
http://www.csupomona.edu/~ehelp/vpn/faq.html#gateway_check


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)





arno said:
*
I am reposting my question because this is an important, permanent and
annoying problem
with lots of users affected.
*


Hello,

Outlook XP, Win2kTerminalServer SP3 (no other setup problems)

we permanently (many times a day) have problems with downloading mails
form
my ISP. We are working with Outlook XP on a Win2k Terminal Server SP3.
Many
users have this problem many times a day but I cannot find a reason for
it -
I can surf, others can download mails at the same time but one cannot. So,
i
turned on logging in Outlook.

Does anyone know from the attached opmlog.log file what is going wrong
here?

Best regards

arno

OPMLog.log:

2004.03.23 10:38:16 ResourceObject [THIS: 00177bf8]: Synchronize called
(flags = 00000031)
2004.03.23 10:38:16 ResourceObject [THIS: 00177bf8]: Synch operation
started (flags = 00000031)
2004.03.23 10:38:16 ResourceObject [THIS: 00177bf8]: StartImport(flags
=
00000000, max msg = ffffffff): full items
2004.03.23 10:38:16 ResourceObject [THIS: 00177bf8]: StartImport:
Retrieving Blob
2004.03.23 10:38:16 ResourceObject [THIS: 00177bf8]: StartImport:
pCallback->StartImport
2004.03.23 10:38:16 Callback::ExecuteThread[THIS: 001be518]
(00001000)
returns 00000000
2004.03.23 10:38:16 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:16 "2004.03.23 10:38:16
ResourceObject
[THIS: 00177bf8]: CPOPManifestTask: Begin executionDeleteNukedItems -
Nothing to nuke
")
2004.03.23 10:38:16 ResourceObject [THIS: 00177bf8]: UploadItems: 0
messages to send
2004.03.23 10:38:16 Callback::ExecuteThread[THIS: 001be518]
(00001000)
returns 00000000
2004.03.23 10:38:16 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:16 "POP3: Finding host")
2004.03.23 10:38:16 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:16 "POP3: Connected to host")
2004.03.23 10:38:16 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:16 "POP3: <rx> +OK MERCUR POP3-Server
(v4.02.12 MTAxLTIxNzYtNjQxMg==) for Windows NT ready
<[email protected]>")
2004.03.23 10:38:16 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:16 "POP3: Authorizing to server")
2004.03.23 10:38:16 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:16 "POP3: [tx] USER
(e-mail address removed)")
2004.03.23 10:38:24 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:24 "POP3: <rx> +OK
<[email protected]>")
2004.03.23 10:38:24 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:24 "POP3: [tx] PASS *****")
2004.03.23 10:38:31 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:31 "POP3: <rx> +OK")
2004.03.23 10:38:31 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:31 "POP3: Authorized to host")
2004.03.23 10:38:31 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:31 "POP3: Connected to host")
2004.03.23 10:38:31 Callback::ReportStatus[THIS: 001be518]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/3
2004.03.23 10:38:31 Callback::ReportStatus[THIS: 001be518]
(ulAsynchPhase = RSF_CONNECTED) Progress = 2/4
2004.03.23 10:38:31 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:31 "POP3: [tx] STAT")
2004.03.23 10:38:49 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:49 "POP3: <rx> +OK 0 0")
2004.03.23 10:38:49 Callback::ReportStatus[THIS: 001be518]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 3/5
2004.03.23 10:38:49 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:38:49 "POP3: [tx] UIDL")
2004.03.23 10:39:24 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:39:24 "POP3: Connected to host")
2004.03.23 10:39:24 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:39:24 "POP3: Disconnected from host")
2004.03.23 10:39:24 Callback::ReportStatus[THIS: 001be518]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/6
2004.03.23 10:39:24 Callback::LogText[THIS: 001be518] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:39:24 "CPOPManifestTask: End execution")
2004.03.23 10:39:24 Callback::ReportStatus[THIS: 001be518]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x800ccc0f)
2004.03.23 10:39:24 Callback::ExecuteThread[THIS: 001afa28]
(00001000)
returns 00000000
2004.03.23 10:39:24 Callback::LogText[THIS: 001afa28] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.03.23 10:39:24 "CPOPQuitTask: Begin execution")
2004.03.23 10:39:24 Callback::ReportStatus[THIS: 001afa28]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 1/1
2004.03.23 10:39:24 Callback::ReportStatus[THIS: 001afa28]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2004.03.23 10:39:24 ResourceObject [THIS: 00177bf8]: Synch operation
completed
2004.03.23 10:39:58 ResourceObject [THIS: 00177bf8]: Destroyed
2004.03.23 10:39:58 Resource manager terminated
Click to expand...
 
Hello Diane,

we are all on the "same computer"
sometimes one has the problem, sometimes someone else, sometimes it works
for everybody, but sometimes nothing works.

Regards

arno
 
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