0x800CCC97 receiving mail

K

Kevin Davidson

This morning I started getting persistent errors from Outlook 2002:

Task '[my email account] - Sending and Receiving' reported error
(0x800CCC97) : 'Unknown Error 0x800CCC97'

It's been happening for about 7 hours. I actually do get mail OK, but the
error message keeps popping up. My ISP has no suggestions, but other users
accessing the same mail server with Outlook are not reporting problems. I
didn't change anything I know of except three windows 2000 Security updates
just went on (817606, 822679, 823559).

This is Microsoft Outlook 2002 (10.4712.4219) SP-2, and the computer is
Windows 2000 SP-3. I use the OutClass add-in for Spam filtering (not newly
installed).

I turned on a trace and the results are below.

Kevin

2003.07.11 15:10:55 <<<< Logging Started (level is LTF_TRACE) >>>>
2003.07.11 15:10:55 Successfully initialized the resource manager
....
2003.07.11 15:11:11 "POP3: Authorizing to server")
2003.07.11 15:11:11 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: [tx] USER [my email account
here]")
2003.07.11 15:11:11 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: <rx> +OK 0 messages")
2003.07.11 15:11:11 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: <rx> +OK Need a password")
2003.07.11 15:11:11 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: [tx] PASS ********")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> .")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b2258]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/6
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Comparing server
and local blobs")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b2258]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 5/6
2003.07.11 15:11:12 ResourceObject [THIS: 001b08f0]: AddDeferredCall:
pCallback->RegisterDeferredCall
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Checking for
messages to delete")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: End execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 00180c30] (00001000)
returns 00000000
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b2258]
(ulAsynchPhase = RSF_COMPLETED2003.07.11 15:11:12
Callback::LogText[THIS: 001885a8] (flags = LTF_TRACE, hr = 00000000, code =
00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK You have 0 messages
totaling 554 octets from [my mail directory here]")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 Callback::LogText2003.07.11 15:11:12
"[THIS: 00180c30] POP3: Authorized to host(flags = LTF_TRACE, hr = 00000000,
code = 00000000,
")
2003.07.11 15:11:12 "2003.07.11 15:11:12
Callback::LogTextCPOPDeferredCallTask: Begin execution[THIS: 001885a8] ")
(flags = LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Connected to host")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/3
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 2/4
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] STAT")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
, hrStatus = 0x00000000)
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPQuitTask: Begin execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 00180c30] (00001000)
returns 00000000
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnecting from host")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] QUIT")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK qs_tech InterMail POP3
server signing off.")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnected from host")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 1/1
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 ResourceObject [THIS: 001b08f0]: Synch operation
completed
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK 1 554")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 3/5
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] UIDL")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK ")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> .")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/6
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Comparing server
and local blobs")
2003.07.11 15:11:12 ResourceObject [THIS: 0018f3e8]: SyncItem:
pCallback->Get
2003.07.11 15:11:12 ManifestCallback::ImportAddMod[THIS: 001885a8]
(dwAction = PCB_ADD, URL = POP://[mail server url])
2003.07.11 15:11:12 (ImportAddMod returns: 0x000c8104)
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 5/6
2003.07.11 15:11:12 ResourceObject [THIS: 0018f3e8]: AddDeferredCall:
pCallback->RegisterDeferredCall
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Checking for
messages to delete")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: End execution")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPGetTask: Begin execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 001b06d8] (00001000)
returns 00000000
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/2
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] LIST")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK 0 messages (554
octets) [1 control message(s) hidden]")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> .")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 2/3
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 3/4
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPGetTask: End execution")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPDeferredCallTask: Begin
execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 00180c30] (00001000)
returns 00000000
[******* here is the error ******]
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x800ccc97)
[******* here is the error ******]
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 Callback::LogText2003.07.11 15:11:12
Callback::ExecuteThread[THIS: 001a3b78] (00001000) returns 00000000
[THIS: 001a3b78] (flags = LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPQuitTask: Begin execution")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnecting from host")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] QUIT")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK Bye!")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnected from host")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001a3b78]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 1/1
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001a3b78]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 ResourceObject [THIS: 0018f3e8]: Synch operation
completed
 
C

Cris Spencer

Corrupted PROFILE?
Try Creating a new profile and see what happens.


Kevin Davidson said:
This morning I started getting persistent errors from Outlook 2002:

Task '[my email account] - Sending and Receiving' reported error
(0x800CCC97) : 'Unknown Error 0x800CCC97'

It's been happening for about 7 hours. I actually do get mail OK, but the
error message keeps popping up. My ISP has no suggestions, but other users
accessing the same mail server with Outlook are not reporting problems. I
didn't change anything I know of except three windows 2000 Security updates
just went on (817606, 822679, 823559).

This is Microsoft Outlook 2002 (10.4712.4219) SP-2, and the computer is
Windows 2000 SP-3. I use the OutClass add-in for Spam filtering (not newly
installed).

I turned on a trace and the results are below.

Kevin

2003.07.11 15:10:55 <<<< Logging Started (level is LTF_TRACE) >>>>
2003.07.11 15:10:55 Successfully initialized the resource manager
...
2003.07.11 15:11:11 "POP3: Authorizing to server")
2003.07.11 15:11:11 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: [tx] USER [my email account
here]")
2003.07.11 15:11:11 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: <rx> +OK 0 messages")
2003.07.11 15:11:11 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: <rx> +OK Need a password")
2003.07.11 15:11:11 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: [tx] PASS ********")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> .")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b2258]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/6
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Comparing server
and local blobs")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b2258]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 5/6
2003.07.11 15:11:12 ResourceObject [THIS: 001b08f0]: AddDeferredCall:
pCallback->RegisterDeferredCall
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Checking for
messages to delete")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: End execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 00180c30] (00001000)
returns 00000000
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b2258]
(ulAsynchPhase = RSF_COMPLETED2003.07.11 15:11:12
Callback::LogText[THIS: 001885a8] (flags = LTF_TRACE, hr = 00000000, code =
00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK You have 0 messages
totaling 554 octets from [my mail directory here]")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 Callback::LogText2003.07.11 15:11:12
"[THIS: 00180c30] POP3: Authorized to host(flags = LTF_TRACE, hr = 00000000,
code = 00000000,
")
2003.07.11 15:11:12 "2003.07.11 15:11:12
Callback::LogTextCPOPDeferredCallTask: Begin execution[THIS: 001885a8] ")
(flags = LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Connected to host")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/3
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 2/4
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] STAT")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
, hrStatus = 0x00000000)
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPQuitTask: Begin execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 00180c30] (00001000)
returns 00000000
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnecting from host")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] QUIT")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK qs_tech InterMail POP3
server signing off.")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnected from host")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 1/1
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 ResourceObject [THIS: 001b08f0]: Synch operation
completed
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK 1 554")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 3/5
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] UIDL")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK ")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> .")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/6
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Comparing server
and local blobs")
2003.07.11 15:11:12 ResourceObject [THIS: 0018f3e8]: SyncItem:
pCallback->Get
2003.07.11 15:11:12 ManifestCallback::ImportAddMod[THIS: 001885a8]
(dwAction = PCB_ADD, URL = POP://[mail server url])
2003.07.11 15:11:12 (ImportAddMod returns: 0x000c8104)
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 5/6
2003.07.11 15:11:12 ResourceObject [THIS: 0018f3e8]: AddDeferredCall:
pCallback->RegisterDeferredCall
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Checking for
messages to delete")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: End execution")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPGetTask: Begin execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 001b06d8] (00001000)
returns 00000000
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/2
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] LIST")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK 0 messages (554
octets) [1 control message(s) hidden]")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> .")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 2/3
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 3/4
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPGetTask: End execution")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPDeferredCallTask: Begin
execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 00180c30] (00001000)
returns 00000000
[******* here is the error ******]
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x800ccc97)
[******* here is the error ******]
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 Callback::LogText2003.07.11 15:11:12
Callback::ExecuteThread[THIS: 001a3b78] (00001000) returns 00000000
[THIS: 001a3b78] (flags = LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPQuitTask: Begin execution")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnecting from host")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] QUIT")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK Bye!")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnected from host")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001a3b78]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 1/1
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001a3b78]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 ResourceObject [THIS: 0018f3e8]: Synch operation
completed
Click to expand...
 
K

Kevin Davidson

I created a new profile and it didn't help.

The old profile had several email accounts in it. Only ones to a particular
mail provider are failing.

Kevin

Cris Spencer said:
Corrupted PROFILE?
Try Creating a new profile and see what happens.


Kevin Davidson said:
This morning I started getting persistent errors from Outlook 2002:

Task '[my email account] - Sending and Receiving' reported error
(0x800CCC97) : 'Unknown Error 0x800CCC97'

It's been happening for about 7 hours. I actually do get mail OK, but the
error message keeps popping up. My ISP has no suggestions, but other users
accessing the same mail server with Outlook are not reporting problems. I
didn't change anything I know of except three windows 2000 Security updates
just went on (817606, 822679, 823559).

This is Microsoft Outlook 2002 (10.4712.4219) SP-2, and the computer is
Windows 2000 SP-3. I use the OutClass add-in for Spam filtering (not newly
installed).
Click to expand...
Click to expand...
 
J

Jeff Stephenson [MSFT]

It's a bug on your ISP's POP3 server - the server is reporting that you have
a message, but when we ask for the message's ID it returns a response that
indicates that there is no message. The relevant lines in the trace are:

2003.07.11 15:11:12 "POP3: [tx] STAT"
2003.07.11 15:11:12 "POP3: <rx> +OK 1 554"
2003.07.11 15:11:12 "POP3: [tx] UIDL"
2003.07.11 15:11:12 "POP3: <rx> +OK "
2003.07.11 15:11:12 "POP3: <rx> ."
2003.07.11 15:11:12 "POP3: [tx] LIST"
2003.07.11 15:11:12 "POP3: <rx> +OK 0 messages (554
octets) [1 control message(s) hidden]")

It appears that the server keeps a "control" message in your inbox (a common
thing to do) but is reporting that message as an available message in the
STAT command, though it properly does not report it in the UIDL and LIST
commands. Your ISP should contact their POP3 server vendor and get a bug
fix.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Kevin Davidson said:
This morning I started getting persistent errors from Outlook 2002:

Task '[my email account] - Sending and Receiving' reported error
(0x800CCC97) : 'Unknown Error 0x800CCC97'

It's been happening for about 7 hours. I actually do get mail OK, but the
error message keeps popping up. My ISP has no suggestions, but other users
accessing the same mail server with Outlook are not reporting problems. I
didn't change anything I know of except three windows 2000 Security updates
just went on (817606, 822679, 823559).

This is Microsoft Outlook 2002 (10.4712.4219) SP-2, and the computer is
Windows 2000 SP-3. I use the OutClass add-in for Spam filtering (not newly
installed).

I turned on a trace and the results are below.

Kevin

2003.07.11 15:10:55 <<<< Logging Started (level is LTF_TRACE) >>>>
2003.07.11 15:10:55 Successfully initialized the resource manager
...
2003.07.11 15:11:11 "POP3: Authorizing to server")
2003.07.11 15:11:11 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: [tx] USER [my email account
here]")
2003.07.11 15:11:11 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: <rx> +OK 0 messages")
2003.07.11 15:11:11 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: <rx> +OK Need a password")
2003.07.11 15:11:11 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: [tx] PASS ********")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> .")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b2258]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/6
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Comparing server
and local blobs")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b2258]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 5/6
2003.07.11 15:11:12 ResourceObject [THIS: 001b08f0]: AddDeferredCall:
pCallback->RegisterDeferredCall
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Checking for
messages to delete")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: End execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 00180c30] (00001000)
returns 00000000
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b2258]
(ulAsynchPhase = RSF_COMPLETED2003.07.11 15:11:12
Callback::LogText[THIS: 001885a8] (flags = LTF_TRACE, hr = 00000000, code =
00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK You have 0 messages
totaling 554 octets from [my mail directory here]")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 Callback::LogText2003.07.11 15:11:12
"[THIS: 00180c30] POP3: Authorized to host(flags = LTF_TRACE, hr = 00000000,
code = 00000000,
")
2003.07.11 15:11:12 "2003.07.11 15:11:12
Callback::LogTextCPOPDeferredCallTask: Begin execution[THIS: 001885a8] ")
(flags = LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Connected to host")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/3
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 2/4
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] STAT")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
, hrStatus = 0x00000000)
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPQuitTask: Begin execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 00180c30] (00001000)
returns 00000000
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnecting from host")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] QUIT")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK qs_tech InterMail POP3
server signing off.")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnected from host")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 1/1
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 ResourceObject [THIS: 001b08f0]: Synch operation
completed
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK 1 554")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 3/5
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] UIDL")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK ")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> .")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/6
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Comparing server
and local blobs")
2003.07.11 15:11:12 ResourceObject [THIS: 0018f3e8]: SyncItem:
pCallback->Get
2003.07.11 15:11:12 ManifestCallback::ImportAddMod[THIS: 001885a8]
(dwAction = PCB_ADD, URL = POP://[mail server url])
2003.07.11 15:11:12 (ImportAddMod returns: 0x000c8104)
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 5/6
2003.07.11 15:11:12 ResourceObject [THIS: 0018f3e8]: AddDeferredCall:
pCallback->RegisterDeferredCall
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Checking for
messages to delete")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: End execution")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPGetTask: Begin execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 001b06d8] (00001000)
returns 00000000
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/2
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] LIST")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK 0 messages (554
octets) [1 control message(s) hidden]")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> .")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 2/3
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 3/4
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPGetTask: End execution")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPDeferredCallTask: Begin
execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 00180c30] (00001000)
returns 00000000
[******* here is the error ******]
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x800ccc97)
[******* here is the error ******]
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 Callback::LogText2003.07.11 15:11:12
Callback::ExecuteThread[THIS: 001a3b78] (00001000) returns 00000000
[THIS: 001a3b78] (flags = LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPQuitTask: Begin execution")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnecting from host")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] QUIT")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK Bye!")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnected from host")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001a3b78]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 1/1
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001a3b78]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 ResourceObject [THIS: 0018f3e8]: Synch operation
completed
Click to expand...
 
K

Kevin Davidson

Didn't help.

It's something with my ISP, I think. Eventually the error went away. I think
what was happening was that AFTER Outlook had finished downloading all of
the mail, it tried to check again to see if there was any more mail, and at
that point the SMTP server responded with something invalid if there was
none.

Kevin

Cris Spencer said:
Corrupted PROFILE?
Try Creating a new profile and see what happens.


Kevin Davidson said:
This morning I started getting persistent errors from Outlook 2002:

Task '[my email account] - Sending and Receiving' reported error
(0x800CCC97) : 'Unknown Error 0x800CCC97'

It's been happening for about 7 hours. I actually do get mail OK, but the
error message keeps popping up. My ISP has no suggestions, but other users
accessing the same mail server with Outlook are not reporting problems. I
didn't change anything I know of except three windows 2000 Security updates
just went on (817606, 822679, 823559).

This is Microsoft Outlook 2002 (10.4712.4219) SP-2, and the computer is
Windows 2000 SP-3. I use the OutClass add-in for Spam filtering (not newly
installed).

I turned on a trace and the results are below.

Kevin

2003.07.11 15:10:55 <<<< Logging Started (level is LTF_TRACE) >>>>
2003.07.11 15:10:55 Successfully initialized the resource manager
...
2003.07.11 15:11:11 "POP3: Authorizing to server")
2003.07.11 15:11:11 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: [tx] USER [my email account
here]")
2003.07.11 15:11:11 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: <rx> +OK 0 messages")
2003.07.11 15:11:11 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: <rx> +OK Need a password")
2003.07.11 15:11:11 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: [tx] PASS ********")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> .")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b2258]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/6
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Comparing server
and local blobs")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b2258]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 5/6
2003.07.11 15:11:12 ResourceObject [THIS: 001b08f0]: AddDeferredCall:
pCallback->RegisterDeferredCall
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Checking for
messages to delete")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: End execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 00180c30] (00001000)
returns 00000000
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b2258]
(ulAsynchPhase = RSF_COMPLETED2003.07.11 15:11:12
Callback::LogText[THIS: 001885a8] (flags = LTF_TRACE, hr = 00000000,
Click to expand...
code
=
00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK You have 0 messages
totaling 554 octets from [my mail directory here]")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 Callback::LogText2003.07.11 15:11:12
"[THIS: 00180c30] POP3: Authorized to host(flags = LTF_TRACE, hr = 00000000,
code = 00000000,
")
2003.07.11 15:11:12 "2003.07.11 15:11:12
Callback::LogTextCPOPDeferredCallTask: Begin execution[THIS: 001885a8] ")
(flags = LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Connected to host")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/3
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 2/4
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] STAT")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
, hrStatus = 0x00000000)
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPQuitTask: Begin execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 00180c30] (00001000)
returns 00000000
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnecting from host")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] QUIT")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK qs_tech InterMail POP3
server signing off.")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnected from host")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 1/1
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 ResourceObject [THIS: 001b08f0]: Synch operation
completed
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK 1 554")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 3/5
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] UIDL")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK ")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> .")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/6
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Comparing server
and local blobs")
2003.07.11 15:11:12 ResourceObject [THIS: 0018f3e8]: SyncItem:
pCallback->Get
2003.07.11 15:11:12 ManifestCallback::ImportAddMod[THIS: 001885a8]
(dwAction = PCB_ADD, URL = POP://[mail server url])
2003.07.11 15:11:12 (ImportAddMod returns: 0x000c8104)
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 5/6
2003.07.11 15:11:12 ResourceObject [THIS: 0018f3e8]: AddDeferredCall:
pCallback->RegisterDeferredCall
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Checking for
messages to delete")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: End execution")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPGetTask: Begin execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 001b06d8] (00001000)
returns 00000000
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/2
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] LIST")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK 0 messages (554
octets) [1 control message(s) hidden]")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> .")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 2/3
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 3/4
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPGetTask: End execution")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPDeferredCallTask: Begin
execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 00180c30] (00001000)
returns 00000000
[******* here is the error ******]
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x800ccc97)
[******* here is the error ******]
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 Callback::LogText2003.07.11 15:11:12
Callback::ExecuteThread[THIS: 001a3b78] (00001000) returns 00000000
[THIS: 001a3b78] (flags = LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPQuitTask: Begin execution")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnecting from host")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] QUIT")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK Bye!")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnected from host")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001a3b78]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 1/1
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001a3b78]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 ResourceObject [THIS: 0018f3e8]: Synch operation
completed
Click to expand...
Click to expand...
 
J

Jeff Stephenson [MSFT]

You problem is that your ISP's POP3 server can't make up its mind how many
messages you have. Outlook asks the server how many messages there are, the
server says that there is one, Outlook asks for the UIDs (unique IDs) of all
the messages, and the server returns an empty list. So in response to one
request the server says there is one message and in a response to another it
says there are none:

"POP3: [tx] STAT" ----- how many messages are there"
"POP3: <rx> +OK 1 554" ----- one message of 554 bytes
"POP3: [tx] UIDL" ----- what are the UIDs?
"POP3: <rx> +OK " ----- here they come...
"POP3: <rx> ." ----- OK that's it (it didn't send any)

If the problem persists, contact your ISP and have them trouble-shoot it.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Kevin Davidson said:
Didn't help.

It's something with my ISP, I think. Eventually the error went away. I think
what was happening was that AFTER Outlook had finished downloading all of
the mail, it tried to check again to see if there was any more mail, and at
that point the SMTP server responded with something invalid if there was
none.

Kevin

Cris Spencer said:
Corrupted PROFILE?
Try Creating a new profile and see what happens.


Kevin Davidson said:
This morning I started getting persistent errors from Outlook 2002:

Task '[my email account] - Sending and Receiving' reported error
(0x800CCC97) : 'Unknown Error 0x800CCC97'

It's been happening for about 7 hours. I actually do get mail OK, but the
error message keeps popping up. My ISP has no suggestions, but other users
accessing the same mail server with Outlook are not reporting
Click to expand...
Click to expand...
problems.
I
didn't change anything I know of except three windows 2000 Security updates
just went on (817606, 822679, 823559).

This is Microsoft Outlook 2002 (10.4712.4219) SP-2, and the computer is
Windows 2000 SP-3. I use the OutClass add-in for Spam filtering (not newly
installed).

I turned on a trace and the results are below.

Kevin

2003.07.11 15:10:55 <<<< Logging Started (level is LTF_TRACE) >>>>
2003.07.11 15:10:55 Successfully initialized the resource manager
...
2003.07.11 15:11:11 "POP3: Authorizing to server")
2003.07.11 15:11:11 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: [tx] USER [my email account
here]")
2003.07.11 15:11:11 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: <rx> +OK 0 messages")
2003.07.11 15:11:11 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: <rx> +OK Need a password")
2003.07.11 15:11:11 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:11 "POP3: [tx] PASS ********")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> .")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b2258]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/6
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Comparing server
and local blobs")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b2258]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 5/6
2003.07.11 15:11:12 ResourceObject [THIS: 001b08f0]: AddDeferredCall:
pCallback->RegisterDeferredCall
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Checking for
messages to delete")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b2258] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: End execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 00180c30] (00001000)
returns 00000000
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b2258]
(ulAsynchPhase = RSF_COMPLETED2003.07.11 15:11:12
Callback::LogText[THIS: 001885a8] (flags = LTF_TRACE, hr = 00000000,
Click to expand...
code
=
00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK You have 0 messages
totaling 554 octets from [my mail directory here]")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 Callback::LogText2003.07.11 15:11:12
"[THIS: 00180c30] POP3: Authorized to host(flags = LTF_TRACE, hr = 00000000,
code = 00000000,
")
2003.07.11 15:11:12 "2003.07.11 15:11:12
Callback::LogTextCPOPDeferredCallTask: Begin execution[THIS: 001885a8] ")
(flags = LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Connected to host")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/3
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 2/4
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] STAT")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
, hrStatus = 0x00000000)
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPQuitTask: Begin execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 00180c30] (00001000)
returns 00000000
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnecting from host")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] QUIT")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK qs_tech
Click to expand...
InterMail
POP3
server signing off.")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnected from host")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 1/1
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 ResourceObject [THIS: 001b08f0]: Synch operation
completed
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK 1 554")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 3/5
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] UIDL")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK ")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> .")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/6
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Comparing server
and local blobs")
2003.07.11 15:11:12 ResourceObject [THIS: 0018f3e8]: SyncItem:
pCallback->Get
2003.07.11 15:11:12 ManifestCallback::ImportAddMod[THIS: 001885a8]
(dwAction = PCB_ADD, URL = POP://[mail server url])
2003.07.11 15:11:12 (ImportAddMod returns: 0x000c8104)
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 5/6
2003.07.11 15:11:12 ResourceObject [THIS: 0018f3e8]: AddDeferredCall:
pCallback->RegisterDeferredCall
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: Checking for
messages to delete")
2003.07.11 15:11:12 Callback::LogText[THIS: 001885a8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPManifestTask: End execution")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPGetTask: Begin execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 001b06d8] (00001000)
returns 00000000
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/2
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] LIST")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001885a8]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK 0 messages (554
octets) [1 control message(s) hidden]")
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> .")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 2/3
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 3/4
2003.07.11 15:11:12 Callback::LogText[THIS: 001b06d8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPGetTask: End execution")
2003.07.11 15:11:12 Callback::LogText[THIS: 00180c30] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPDeferredCallTask: Begin
execution")
2003.07.11 15:11:12 Callback::ExecuteThread[THIS: 00180c30] (00001000)
returns 00000000
[******* here is the error ******]
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001b06d8]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x800ccc97)
[******* here is the error ******]
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 00180c30]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 Callback::LogText2003.07.11 15:11:12
Callback::ExecuteThread[THIS: 001a3b78] (00001000) returns 00000000
[THIS: 001a3b78] (flags = LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "CPOPQuitTask: Begin execution")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnecting from host")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: [tx] QUIT")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: <rx> +OK Bye!")
2003.07.11 15:11:12 Callback::LogText[THIS: 001a3b78] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.11 15:11:12 "POP3: Disconnected from host")
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001a3b78]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 1/1
2003.07.11 15:11:12 Callback::ReportStatus[THIS: 001a3b78]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.11 15:11:12 ResourceObject [THIS: 0018f3e8]: Synch operation
completed
Click to expand...
Click to expand...
Click to expand...
 
S

Sheila Hoffman

I called my ISP and it turns out this is caused (at least in my case) by
having more than one account using the same login info. At least that's the
theory. Time will tell if I've now fixed the problem.
 
J

Jeff Stephenson [MSFT]

That sounds like a good theory. I'd imagine that a server could get rather
confused by that situation...
 

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