Reply to Address

[Ernst Guckel]

Hi there,

I'm not sure that this can be done but here goes: I have exchange server
setup with outlook as the mail client. A user has multiple SMTP addresses
for various things. When he recieves an email from one of the NON-DEFAULT
SMTP addresses and replies the reply comes from the DEFAULT SMTP address. He
can overide this by choosing the send from account pulldown but he would like
the reply to address to be the account that actually recieved the email.

Is this possible? The extra step gets forgotten a lot and would be helpful
if it can be the default.

Thanks,
Ernst.

 

[K. Orland]

You probably want to post this to the Exchange group, not the Outlook group.

 

[VanguardLH]

Hi there,

I'm not sure that this can be done but here goes: I have exchange server
setup with outlook as the mail client. A user has multiple SMTP addresses
for various things. When he recieves an email from one of the NON-DEFAULT
SMTP addresses and replies the reply comes from the DEFAULT SMTP address. He
can overide this by choosing the send from account pulldown but he would like
the reply to address to be the account that actually recieved the email.

Is this possible? The extra step gets forgotten a lot and would be helpful
if it can be the default.

Thanks,
Ernst.

There is no requirement that the Reply-To (or even the From) e-mail
address match the account through which an e-mail is sent. Rare few
SMTP servers enforce a requirement that the sender must use the e-mail
address for their account. However ...

Companies will often override whatever e-mail addresses their employees
specify because the company wants to ensure that e-mails from the
company are identified as coming from their company. Employees are
expected and perhaps even required to use e-mail only for company
related communications. So no matter what the user configures in their
E-mail and Reply-To fields in Outlook, the Exchange server for that
user's mailbox will insert the e-mail address for that employee as it is
recorded at that company. You'll have to ask your Exchange admin as to
how they handle the e-mail addresses identified in the headers for
outbound e-mails sent to outsiders from their Exchange server.

 

[Brian Tillman [MVP - Outlook]]

I'm not sure that this can be done but here goes: I have exchange server
setup with outlook as the mail client. A user has multiple SMTP addresses
for various things. When he recieves an email from one of the NON-DEFAULT
SMTP addresses and replies the reply comes from the DEFAULT SMTP address.
He
can overide this by choosing the send from account pulldown but he would
like
the reply to address to be the account that actually recieved the email.

Outlook ALWAYS replies using the account that received the message. You can't
change that. I suspect one of two things is true: first, that both of the
SMTP addresses are actually aliases of each other feeding the default SMTP
address's mailbox so in reality he's replying using hte account that received
the message or 2) he forwards the second SMTP address to the first and still
is receiving both sets of messages through the same account, just as in case
1.