reoccurring issue with Zip files


A

ac2006

I have a user who keeps having the issue where he can’t see his Zip files
when trying to attach them to a message in Outlook.

This started happening about a year ago. I unregistered the following dlls
on his machine and this would fix the issue for a little while, then suddenly
it would come back and I’d have to unregister them again.

regsvr32 /u zipfldr.dll
regsvr32 /u cabview.dll

He is running Windows XP Professional with Service Pack 2 and all the latest
updates. Plus he has WinZip 11 installed.

I ended up re-imaging his machine (we use Ghost and he has the same image as
dozens of other users) and the problem went away for almost a year.

Suddenly yesterday it came back. I did the same thing as before,
unregistered the dlls.

He has not installed any new applications (he only uses Office 2003 and a
couple in-house apps that lots of other people use) I went through the steps
he takes to create his Zip files. Basically he selects the files he wants,
right clicks and chooses add to zip from the Winzip context menu.

Winzip is associated with all zip extensions and he is a local admin on his
machine.

The only other thing I know to try is switching to WinRar instead of WinZip.
But everyone here uses Winzip and it’s easier to keep them all on a standard.

Any ideas on why the machine would keep switching back to the XP compression
support, even after a fresh re-image and a year of working fine?
 
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A

ac2006

I will contact them and find out. It seemed more of an OS issue, but I guess
WinZip could be spontaneously unregistering\de-associating itself.
 
A

ac2006

Here is WinZip support's reply:

"It's a windows issue, as WinZip itself doesn't manipulate the DLL.

Please let me know if you have any further questions.

--Chuck Campbell, WinZip Technical Support"

I guess I'll just make a batch file for the user to run that unregisters the
DLLs when he has this issue.
 
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T

Twayne

I have a user who keeps having the issue where he can't see his Zip
files when trying to attach them to a message in Outlook.

This started happening about a year ago. I unregistered the
following dlls on his machine and this would fix the issue for a
little while, then suddenly it would come back and I'd have to
unregister them again.

regsvr32 /u zipfldr.dll
regsvr32 /u cabview.dll

He is running Windows XP Professional with Service Pack 2 and all the
latest updates. Plus he has WinZip 11 installed.

I ended up re-imaging his machine (we use Ghost and he has the same
image as dozens of other users) and the problem went away for almost
a year.

Suddenly yesterday it came back. I did the same thing as before,
unregistered the dlls.

He has not installed any new applications (he only uses Office 2003
and a couple in-house apps that lots of other people use) I went
through the steps he takes to create his Zip files. Basically he
selects the files he wants, right clicks and chooses add to zip from
the Winzip context menu.

Winzip is associated with all zip extensions and he is a local admin
on his machine.

The only other thing I know to try is switching to WinRar instead of
WinZip. But everyone here uses Winzip and it's easier to keep them
all on a standard.

Any ideas on why the machine would keep switching back to the XP
compression support, even after a fresh re-image and a year of
working fine?

Maybe he's using Send To; compressed zip file instead of Winzip's?

--
--
Regards,

Twayne

Open Office isn't just for wimps anymore;
OOo is a GREAT MS Office replacement
www.openoffice.org
 

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