Remote Host

[Guest]

After receiving a remote assistance invitation. After attempting to connect., It comes up with ( Remote Assistance connection could not be established because the remote host name could not be resolved. Plesae try again. ) anybody got thur this problem.

 

[Sooner Al]

Are one or both of you behind a firewall/NAT/router? Look at this KB article for an explanation of
how UPnP comes into play...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301529

You might need to enable UPnP, open TCP Port 3389 on one or both firewall/NAT/routers or modify the
RCTICKET field of the invitation file.

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300692

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

After receiving a remote assistance invitation. After attempting to connect., It comes up with (

Remote Assistance connection could not be established because the remote host name could not be
resolved. Plesae try again. ) anybody got thur this problem.

 

[J]

-----Original Message-----
After receiving a remote assistance invitation. After

attempting to connect., It comes up with ( Remote
Assistance connection could not be established because
the remote host name could not be resolved. Plesae try
again. ) anybody got thur this problem.

.
Your server at work or whereever had locked you out.

Contact your admin to give you access. Or if you are
using XP there are gliches to it. This has happen to me
and after 90 days my remote admin did nto let me in. I
went to work and they gave me a step by step instruction
taht enabled me to logg on again. Unfortuantley I do not
have it anymore cause its on our itnranet site.