Remote host name could not be resolved??

[Ctuna]

can anyone enlighten me on what to check for when I get
this message ?

I send an invitation to another xp pro box inside my
workgroup and when I tried to connect I got the above
messge.

Tks to all

 

[Jeffrey Randow (MVP)]

Remote Assistance will not work without "assistance" behind a NAT
gateway (unless it is UPNP compatible - which ICS is)... The
invitation file needs to have the computer address edited to the
public IP address of the appropriate computer. Then the
firewall/gateway device will need to forward TCP Port 3389 to the ip
address of the appropriate computer ( the one needing the help). Send
the revised invitation file to the other party and everything should
work.

See the following KB article for more information:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300692

Jeffrey Randow (Windows MVP - Networking & Smart Display)
(e-mail address removed)

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Remote Networking Technology Wiki -
http://www.remotenetworktechnology.com
Smart Display Support - http://www.smartdisplays.net
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone