Remote desktop unstable

[Guest]

I have a client who works through remote desktop on XP Pro to a 2003 Server.
She also has a VPN at home to her office. If she connects to her home network
by network cable, then everything is fine. But if she uses wireless, RDP is
often goes black with an icon in the top right blinking that the connection
is down but it comes back up eventually. Very annoying. Now she has DSL at
home and a T1 at work and it doesn't matter whether she connects to her
server through the VPN or just through the Internet.
I can connect to her server from my home over my wireless and the connect
stays up for days. No problems. I installed a very good wireless access point
in her house. I have other clients with the same access point who never
complain. So, I'm wondering if there is something maybe that can be fine
tuned about her computer. I find it very strange that she is having these
problems.
Oh, here's another point. At my work we have a DSL connect. Our server is
Windows 2000. All of my coworkers work in the evenings and on weekends
through Terminal Services. No complaints. I find it even more strange that
she is having problems when she has better connectivity (I have little reason
to think there is anything really interfering with her wireless, but
possible. Every time I've been over to test it, it works well. And I've
roamed about the house.) and a newer server.

Any input is most appreciated.

 

[Shenan Stanley]

I have a client who works through remote desktop on XP Pro to a
2003 Server. She also has a VPN at home to her office. If she
connects to her home network by network cable, then everything is
fine. But if she uses wireless, RDP is often goes black with an
icon in the top right blinking that the connection is down but it
comes back up eventually. Very annoying. Now she has DSL at home
and a T1 at work and it doesn't matter whether she connects to her
server through the VPN or just through the Internet.

I can connect to her server from my home over my wireless and the
connect stays up for days. No problems. I installed a very good
wireless access point in her house. I have other clients with the
same access point who never complain. So, I'm wondering if there is
something maybe that can be fine tuned about her computer. I find
it very strange that she is having these problems.

Oh, here's another point. At my work we have a DSL connect. Our
server is Windows 2000. All of my coworkers work in the evenings
and on weekends through Terminal Services. No complaints. I find it
even more strange that she is having problems when she has better
connectivity (I have little reason to think there is anything
really interfering with her wireless, but possible. Every time I've
been over to test it, it works well. And I've roamed about the
house.) and a newer server.

Any input is most appreciated.

Well - the problem seems fairly obvious.
The wireless router in the troubled area is defective/not up to spec.
Or the wireless card in the troubled area is defective/not up to spec.

What do I mean?

Your client with the issues when connected via their own wireless has a
defective or 'just not good enough' wireless router or wireless network
card. I have many clients that, because of fireplaces/water walls/etc, have
to have several access points throughout their homes to have continuous
coverage.

My suggestion - have your client purchase a decent NEW wireless
router/access point and you configure it with Remote Management enabled so
you can assist the next time they have these issues.

 

[Guest]

I've had her try with an old laptop and the connection is stable.
Interesting. She has another laptop just like the one that is unstable and
will trying it out tomorrow. I am beginning to think the culprit is the
wireless adapter in the laptop.

 

[Guest]

BTW, I would like to add that I found the following changes relating to slow
connectivity between Vista and Windows 2003, SP2.

Maybe turning off auto-tuning on the Vista client may help:

netsh interface tcp set global rss=disabled
netsh interface tcp set global autotuninglevel=disabled
and reboot


Perhaps there is something comparable in XP?
And I should have said from the beginning that the XP client that is having
problems is actually an XP Tablet.