Remote Desktop screen resolution

[Ctrl-Alt-Del]

I've got a user logging into a server via Remote Desktop. The remote screen
is larger than her monitor can display, so she has to scroll Left-Right
Up-Down to see the whole thing. I've got her screen resolution at max. She
"claims" that she has been able to see the entire remote screen before. As
she is remoting into a server, it is unlikely that someone has adjusted its
resolution. Is there some way on her end to be able to see the entire screen
of the remoted machine? Thanks for any ideas.

 

[Thee Chicago Wolf]

I've got a user logging into a server via Remote Desktop. The remote screen

is larger than her monitor can display, so she has to scroll Left-Right
Up-Down to see the whole thing. I've got her screen resolution at max. She
"claims" that she has been able to see the entire remote screen before. As
she is remoting into a server, it is unlikely that someone has adjusted its
resolution. Is there some way on her end to be able to see the entire screen
of the remoted machine? Thanks for any ideas.

What's the remote resolution set to be? Not that it matter really.
What version is her RDP client?

- Thee Chicago Wolf

 

[Jeff Johnson]

I've got a user logging into a server via Remote Desktop. The remote
screen
is larger than her monitor can display, so she has to scroll Left-Right
Up-Down to see the whole thing. I've got her screen resolution at max. She
"claims" that she has been able to see the entire remote screen before. As
she is remoting into a server, it is unlikely that someone has adjusted
its
resolution. Is there some way on her end to be able to see the entire
screen
of the remoted machine? Thanks for any ideas.

I'm not sure if this makes a difference or not (and I can't test it at the
moment), but is the user starting a new session or "taking over" a session
that's already active? In the takeover scenario, you might get stuck with
the resolution that the session was originally started with, even though
your own RDC window might be of different dimensions. Like say, I'm not
positive about this, but it's a thought.

If the user is starting a completely new session, though, then it shouldn't
matter what the "native" resolution is on the server; it'll use whatever
resolution the client asks for. I know this for a fact because I use the
Remote Desktops MMC snap-in and I get resolutions like 1024 x 929, whereas
if I were to log in at the console I'd get 1280 x 1024.

 

[Big_Al]

I've got a user logging into a server via Remote Desktop. The remote screen
is larger than her monitor can display, so she has to scroll Left-Right
Up-Down to see the whole thing. I've got her screen resolution at max. She
"claims" that she has been able to see the entire remote screen before. As
she is remoting into a server, it is unlikely that someone has adjusted its
resolution. Is there some way on her end to be able to see the entire screen
of the remoted machine? Thanks for any ideas.

Last time I was on a PC with odd resolution issues, I found an icon on
the toolbar (or whereever) that allowed a full screen, which scaled it
down to fit mine, or another option to make it real size, and then I had
to scroll around. Found both had their usage and I just had to flip
back and forth during the session.

A few clients had their servers set for some 1800x1400 +/- horribly
large resolution. Must have had a 22" monitor on the server, LOL.

 

[Ctrl-Alt-Del]

Thanks to all; I've got 50 cents that says one of these nails it.

 

[Terry R.]

The date and time was 12/4/2008 8:31 AM, and on a whim, Ctrl-Alt-Del
pounded out on the keyboard:

I've got a user logging into a server via Remote Desktop. The remote screen
is larger than her monitor can display, so she has to scroll Left-Right
Up-Down to see the whole thing. I've got her screen resolution at max. She
"claims" that she has been able to see the entire remote screen before. As
she is remoting into a server, it is unlikely that someone has adjusted its
resolution. Is there some way on her end to be able to see the entire screen
of the remoted machine? Thanks for any ideas.

You say you have the resolution set at "max". Do you mean Full Screen?
If it's not set to Full, when you'll usually have the scroll bars. In
the SP3 RDP, it's under Options button, Display tab. Make sure it's set
to Full Screen, otherwise it will remember the last used resolution.

--
Terry R.

***Reply Note***
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.

 

[Ctrl-Alt-Del]

Just for reference, if anybody else reads this, at the login dialog box when
launching Remote Desktop is an Options button. Clicking that reveals, among
other things, a Display tab, wherein Full Screen is an option.

 

[Jeff Johnson]

Just for reference, if anybody else reads this, at the login dialog box
when
launching Remote Desktop is an Options button. Clicking that reveals,
among
other things, a Display tab, wherein Full Screen is an option.

Ohhhh, I figured you already knew THAT!

 

[Terry R.]

The date and time was 12/5/2008 9:05 AM, and on a whim, Jeff Johnson
pounded out on the keyboard:

Ohhhh, I figured you already knew THAT!

I gave him that answer a couple hours before he replied back. I guessed
that when he used "max" he wasn't looking in the right location.

--
Terry R.

***Reply Note***
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.