Remote Desktop keeps disconnecting

[William Low]

A friend needs to connect with me using Remote Desktop. She sent an e-mail
invite yesterday and that worked fine for a while. I was able to Take
Control of her computer for 15 minutes or so before I got a Disconnected
message. This happened twice.

Today we tried again and this time our respective computers stayed connected
for not longer than 30 seconds; this happened over and over.

I have Windows XP Pro SP2; she has, I believe, XP Home SP2.

Anyone know what could be causing it? We both have a broadband connection.
We both turn off our respective firewall apps because it doesn't seem to
work at all with either on. What I see is that my Control ability suddenly
stops but I can still see activity on her desktop for a few seconds (like if
I send a windows live messenger message real fast) then the Remote Desktop
interface suddenly shrinks and reports that I've been disconnected.

Also, as a side issue, the request via messenger doesn't seem to work; only
through Start | Help and Support | Email invite.

Thanks.

 

[Robert L [MVP - Networking]]

It could be MTU issue. This link may help,

connection to remote computer was broken caused by network errorIf the Remote Desktop screen comes up black and then you receive this error, you may need test and modify the MTU. These links may help, ...
www.chicagotech.net/Q&A/vpn54.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
A friend needs to connect with me using Remote Desktop. She sent an e-mail
invite yesterday and that worked fine for a while. I was able to Take
Control of her computer for 15 minutes or so before I got a Disconnected
message. This happened twice.

Today we tried again and this time our respective computers stayed connected
for not longer than 30 seconds; this happened over and over.

I have Windows XP Pro SP2; she has, I believe, XP Home SP2.

Anyone know what could be causing it? We both have a broadband connection.
We both turn off our respective firewall apps because it doesn't seem to
work at all with either on. What I see is that my Control ability suddenly
stops but I can still see activity on her desktop for a few seconds (like if
I send a windows live messenger message real fast) then the Remote Desktop
interface suddenly shrinks and reports that I've been disconnected.

Also, as a side issue, the request via messenger doesn't seem to work; only
through Start | Help and Support | Email invite.

Thanks.