Remote Desktop Assistance

[NJITGS]

Greetings!

Could anyone tell me why whenever I attempt to connect to my friends RDA
request (or vice versa) I constantly receive the message stating that the
host server could not be resolved?

We both have Windows Firewall active and the exceptions allow for both RDA
and Remote Desktop Connection.

Thank you.

Elaine Beauxrauxgard-Weiderhoff

 

[Robert L. \(MS-MVP\)]

It could you use private IP address to access the remote computer. Check
this troubleshooting for more details.

remote desktopHow to fix the error "Remote Assistance connection could not
be established because the remote host name could not be resolved"? ...
www.chicagotech.net/rdesktop.htm


--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com

 

[NJITGS]

Thank you for your reply. However, the links on the page you provided are
not active, whem clicking on them they do not go anywhere..

Any other suggestions?

 

[GS3]

The "links" at www.chicagotech.net/rdesktop.htm are just to the same page
further down. No need to use the links, just scroll down.

 

[NJITGS]

OK, how do I enable and forward Port 3389?

Q: How to fix the error "Remote Assistance connection could not be
established because the remote host name could not be resolved"?

A: When you receive an invitation from an Internet user whose computer is
behind a router or firewall, the IP sent to you is the private IP behind the
router or firewall. So that you can't access the computer. To fix this
issue, 1) edit the invitation IP address and also make sure the port 3389 is
open. 2) Use Windows/MSN Messenger to establish the Remote Assistance
session. 3) make sure the port 3389 is forwarded to the remote computer.

 

[GS3]

That is specific to your router. Check out the manual or search online.