remote connection

[David Brown]

We have a windows XP laptop with the firewall service stopped and the remote
connect enabled that we still cannot connect or ping the system. What else
can block an IP connection? The system works fine but we can not support it
remotely even with PC anywhere.
Thanks,
-David

 

[8n20_C#]

We have a windows XP laptop with the firewall service stopped and the
remote connect enabled that we still cannot connect or ping the system.

Hi.
If you can't ping the computer, the problem is in the network configuration,
not in remote desktop.
Can you surf the internet with the incriminated computer?
Bye!

 

[David Brown]

The system is fully functional. Yes you can surf the internet, connect
wireless, VPN, Outlook, etc all work. No remote connecting.
It has got us stumped!

 

[8n20_C#]

The system is fully functional. Yes you can surf the internet, connect
wireless, VPN, Outlook, etc all work. No remote connecting.
It has got us stumped!

But if you type "ping pc_name" at the command prompt of a
PC, where pc_name is the name or the IP of the computer you
can't connecto to with remote connection, what's the result?

Second, you say remote desktop is active on the pc you
can't connect to. Do you mean that in system properties,
remote connection tab, the check box in the remote desktop
section is checked?

Third, try to uncheck that box, then enable Windows firewall.
Confirm and recheck the box, go back to the firewall and
ensure that Windows has added the "remote desktop connection"
exception.
Then try to connect.

Bye!

 

[Big Al]

We have a windows XP laptop with the firewall service stopped and the remote
connect enabled that we still cannot connect or ping the system. What else
can block an IP connection? The system works fine but we can not support it
remotely even with PC anywhere.
Thanks,
-David

Maybe your router? And I'm not IT person, but maybe your provider?
The latter is kinda far fetched.

 

[David Brown]

The PC is registered with the DNS and pinging by name resolves the IP
address. Ping by name or ip results in a no response message and thus the
reason we cannot remote to the PC. Yes the remote desktop connection is
checked on the remote tab. BTW I stopped the firewall service as well.

I have enabled internet remote connect from the advanced tab in the network
configuration and still nothing. What a challenge this one is!

 

[8n20_C#]

"David Brown" ha scritto:

The PC is registered with the DNS and pinging by name resolves the IP
address. Ping by name or ip results in a no response message and thus
the reason we cannot remote to the PC.

This is strange...
For this reason i don't think the problem is with remote desktop connection.

How are the IPs assigned in your network?
I suppose there's a router with a dhcp server, right?

Check the properties of the dhcp server, control that it can assign IPs
(it could have ended the range of IPs it can assign).
Then type ipconfig at the cmd of the PC you cannot connect to:
the ip you see is compatible with IPs of your network?

Is the incriminated PC able to receive an IP, or it's configured to
have a static IP?

You must resolve this ping problem before using desktop connection.
Bye!

 

[David Brown]

There is only one segment and the IP are dynamic. The DHCP is in the L3
Switch and it is a good IP. If I change it to a static from the reserved
range I get the same results.
Mystified!

 

[David Brown]

figured it out.. had a bad install of the cisco vpn client. uninstalled
and everything cleared up. reinstalled vpn client from another install set
and it is now working.
Thanks to everyone.

 

[8n20_C#]

had a bad install of the cisco vpn client. uninstalled and everything
cleared up. reinstalled vpn client from another install set and it is now
working.
Thanks to everyone.

Thank you for the feedback.
I'm glad you've solved your problem.
Bye!