Remote Connection

[Pegasus \(MVP\)]

I am trying to connect to one of our members computers to help him with a
problem but that seems to be a problem in itself.

I am trying to use the Remote Desktop Connection and asked him to get his
computer number from My Computer/Properties/My Computer name but he has
changed it to a name and there is no numbers there.

Am I on the right track to do this or is there some other method. I know
that he can email me with a requests but I was wondering if there was a
method where I could connect to his computer, with permission of course.

--

Regards
Joe
Tasmania

Before you can assist other people using Remote Desktop you
need to do some practice runs in order to familiarise yourself
with the concept, first by connecting to some other PC connected
to the same network as your own PC, then to your own PC
while working from outside your network. Here are some
keypoints to observe:
- The RDP host must run WinXP Professional.
- It must have Remote Desktop enabled.
- You must specify the accounts on the RDP host that
are authorised to use RDP.
- If the host has a non-Windows firewall then it must pass
port 3389 packets.
- The host PC must have a fixed internal IP address.
- You must know the external IP address of the host PC.
- The router at the host end must direct port 3389 packets
to the host PC's IP address.

 

[Joe]

I am trying to connect to one of our members computers to help him with a
problem but that seems to be a problem in itself.

I am trying to use the Remote Desktop Connection and asked him to get his
computer number from My Computer/Properties/My Computer name but he has
changed it to a name and there is no numbers there.

Am I on the right track to do this or is there some other method. I know
that he can email me with a requests but I was wondering if there was a
method where I could connect to his computer, with permission of course.

 

[Pegasus \(MVP\)]

Below please


This is a standalone computer so I am unable to test on a network.

The one I am trying to contact has XP Home, I have XP Pro

That I would have to check

OK

Thank you for your advice, appreciated.
--

Regards
Joe
Tasmania

If the host machine runs WinXP home then Remote Desktop is
not available. You will have to use an alternative product such
as WinVNC.

If you have never played with remote takeover products then
you will face a huge uphill battle unless you can fully test the
concept in your own environment where the host and the
remote machines are within your reach.

An alternative method woul involve running WinVNC in reverse
takeover mode. In this mode the connection is initiated by the
host (i.e. by the person you're trying to assist). His screen will
then appear on your screen. Configuratiion of this mode is very
easy at his end but much more demanding at yours.

 

[Joe]

Below please

Before you can assist other people using Remote Desktop you
need to do some practice runs in order to familiarise yourself
with the concept, first by connecting to some other PC connected
to the same network as your own PC, then to your own PC
while working from outside your network. Here are some
keypoints to observe:

This is a standalone computer so I am unable to test on a network.

- The RDP host must run WinXP Professional.

The one I am trying to contact has XP Home, I have XP Pro

- It must have Remote Desktop enabled.

That I would have to check

- You must specify the accounts on the RDP host that
are authorised to use RDP. OK

- If the host has a non-Windows firewall then it must pass
port 3389 packets. OK

- The host PC must have a fixed internal IP address. OK

- You must know the external IP address of the host PC. OK

- The router at the host end must direct port 3389 packets
to the host PC's IP address.

OK

Thank you for your advice, appreciated.