Remote assitance

[Guest]

Recently bought a new computer tryed doing remote assitance tonight and keep
gettin this error message

Ale[x]- wants to use the Remote Assistance feature with you, but you need to
update your version of Windows Messenger first. Please go to the Windows
Messenger update site to install the latest version.

ive gone to the website.. downloaded stuff but its still not working..
tryed it with my firewall off and it still doesnt work.. any idea's?

 

[Shenan Stanley]

Recently bought a new computer tryed doing remote assitance tonight
and keep gettin this error message

Ale[x]- wants to use the Remote Assistance feature with you, but
you need to update your version of Windows Messenger first. Please
go to the Windows Messenger update site to install the latest
version.

ive gone to the website.. downloaded stuff but its still not
working.. tryed it with my firewall off and it still doesnt work..
any idea's?

Yeah... Well, help us help you...

Got any more details surrounding this enigma of a statement?
"... ive gone to the website.. downloaded stuff ..."

Overview of Remote Assistance in Windows XP
http://support.microsoft.com/kb/300546

Using Remote Assistance to Get Help When You Need It
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows XP
http://support.microsoft.com/kb/306556/

Start a Remote Assistance Session from Windows Messenger
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viaim.mspx

HOW TO: Provide Remote Assistance In Response to Windows Messenger
Invitation in Windows XP
http://support.microsoft.com/kb/306800/

HOW TO: Obtain Remote Assistance by Sending an E-mail Message in Windows XP
http://support.microsoft.com/kb/306757/

HOW TO: Provide Remote Assistance in Response to an E-mail Invitation in
Windows XP
http://support.microsoft.com/kb/306791/

Start a Remote Assistance Session by Sending a File
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viafile.mspx

Step-by-Step Guide to Remote Assistance
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rmassist.mspx

Provide Remote Assistance When Using a NAT Device
http://www.microsoft.com/windowsxp/using/networking/learnmore/tips/jackson1.mspx

Don't want to use "Remote Assistance"?

UltraVNC
http://ultravnc.sourceforge.net/

TightVNC
http://www.tightvnc.com/

*Note* - you still need to know how to properly configure any firewall
(software or hardware) and any router/NAT device you have to allow these
products to work.

 

[Guest]

i went to the website that windows live messenger told me to go to.

Is there anyway that when you buy a new computer.. Remote asstiance is not
installed propley?