installing Remote Assistance ?

[Guest]

The following is the error message I get when some one asks me for remote assitance with both MSN messenger 6.1 and Windows Messanger 4.7 I have reinstalled both programs and it still does not work

The invitation from "user name" to start Remote Assistance was declined. The program is disabled or is not installed on your compute

I would like to know how to get remote assistance working again?
Thanks
Matt

 

[Jeffrey Randow (MVP)]

This is the definative guide on this issue:
http://support.microsoft.com/default.aspx?scid=kb;en-us;304731

I think Windows Messenger 5 should fix the problem (not MSN Messenger)

Jeffrey Randow (Windows Net. & Smart Display MVP)
(e-mail address removed)

Please post all responses to the newsgroups for the benefit
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Remote Networking Technology Support Site -
http://www.remotenetworktechnology.com
Smart Display Support - http://www.smartdisplays.net
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone

 

[Guest]

I installed WIndows Messenger 5.0 and now when I click on remote assitance it seems to work but When the other person clicks accept nothing happens on either end?