REMOTE ASSISTANCE

[moira]

i HAVE VISTA HOME PREMIUM and cannot connect.

I used to have Windowss XP and had no problem.

Will RA work between a Windows XP and Vista platform?

Will an invite work between hotmail and Out looks or do the mail programs
have to be the same.

Thank you

 

[Rick Rogers]

Hi,

i HAVE VISTA HOME PREMIUM and cannot connect.

a) If you cannot connect then RA certainly isn't going to work.

I used to have Windowss XP and had no problem.

b) So this means your network card works ok, and you probably need a proper
supporting driver for Vista. Did you check with the manufacturer prior to
installing Vista to see if one is available?

Will RA work between a Windows XP and Vista platform?

c) You can't RA a Vista system from an XP system, only the other way around.

Will an invite work between hotmail and Out looks or do the mail programs
have to be the same.

d) They don't need to be the same, but you can only RA into a Vista system
from another Vista system.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[Peter]

c) You can't RA a Vista system from an XP system, only the other way around.

YES you can from vista to xp and from xp to vista - no problem