Remote Assistance

[Mark R. Cusumano]

I'm having a problem connect to a friends computer with Remote Assistance.
I have no problem connecting to his laptop which is running Windows XP. I
am running Vista Home Premium. He just bought a new computer which also has
Vista Home Premium and we cannot get the two computers to connect. It
doesn't matter whether he uses Messenger to send the request or email a
file, it won't connect. Any ideas? Is this the right forum for this
question? Thank you.

 

[Richard Urban]

Look at firewall settings. If you have a 3rd party firewall on his computer
(likely if he has any sort of internet protection suite) it may cause
problems. Uninstall the suite to get rid of the firewall and re-enable the
Windows firewall. You should be able to connect .

--

Richard Urban
Microsoft MVP
Windows Desktop Experience

I'm having a problem connect to a friends computer with Remote Assistance.
I have no problem connecting to his laptop which is running Windows XP. I
am running Vista Home Premium. He just bought a new computer which also
has Vista Home Premium and we cannot get the two computers to connect. It
doesn't matter whether he uses Messenger to send the request or email a
file, it won't connect. Any ideas? Is this the right forum for this
question? Thank you.

--
Mark R, Cusumano

__________ Information from ESET NOD32 Antivirus, version of virus
signature database 3942 (20090317) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

__________ Information from ESET NOD32 Antivirus, version of virus signature database 3942 (20090317) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

 

[Jim]

I'm having a problem connect to a friends computer with Remote Assistance.
I have no problem connecting to his laptop which is running Windows XP. I
am running Vista Home Premium. He just bought a new computer which also has
Vista Home Premium and we cannot get the two computers to connect. It
doesn't matter whether he uses Messenger to send the request or email a
file, it won't connect. Any ideas? Is this the right forum for this
question? Thank you.

D/l Teamviewer and use that ( free ) .

 

[Peter Foldes]

Jim

Teanviewer 3 will also have this issue using a 3rd party Firewall. Believe me I have
tested it intensely when I was doing the Beta and the final release of Teamviewer.