Remote Assistance to Vista

[Super1]

When I use my XP machine to offer remote assistance to a Vista machine I get
"Automation server can't create object"

Yes it is enabled. If Vista desn't start playing nice with remote
assistance and XP it won't get installed on any of our systems for years.

 

[Marky P]

Have you considered Remote Desktop? Obviously this isn't as easy to get onto
your clients' PCs with, but if you can get them to open the necessary ports
on their router you can do it into Vista/XP.

I appreciate these are not solutions, rather workarounds, but I don't know
what else there is to say about it.

 

[Synapse Syndrome]

Have you considered Remote Desktop? Obviously this isn't as easy to get
onto your clients' PCs with, but if you can get them to open the necessary
ports on their router you can do it into Vista/XP.

I appreciate these are not solutions, rather workarounds, but I don't know
what else there is to say about it.

What about the free VirtualPC 2007? Couldn't that be a solution?

ss.

 

[Colin Barnhorst]

It should enable the helper to remote into an XP to give assistance from a
Vista machine.

 

[Jane C]

On the Vista machines, go to Control Panel\System and Maintenance\System, on
the left is Remote Settings. Check the box to allow remote assistance
connections to this computer. Remote desktop permissions are also there.
The Vista machines will need the exceptions checked in the firewall settings
too.

 

[Guest]

We get the same error. It is very hard to consider adopting Vista when SMS
Remote Control *AND* Remote Assistance do not work. Does Microsoft want
corporate users to use VNC or other open source alternatives?

I'd appreciate a response about this, more and more searches are returning
back this "Automation server can't create object". I do have the latest RDP
client installed.

 

[Guest]

This is nice, however it does not solve the "Automation server object"...
issue.

 

[Guest]

Hi,
According to microsoft, this issue will be resolved in SMS 2003 SP3 and
hopefully with XP SP3, it is caused form the different Remote Asisstance
programs (Sessionmgr (Part of the help system) for XP and MSRA.exe for Vista)

 

[Guest]

Its kind of funny it would be due to the different Remote Assistance programs
being the problem. I can Remote Assist a Vista PC from an XP device if I use
the normal e-mail for assistance or Windows Messenger.

The only time I get the "Automation Server Can't Create Object" is when I
try to Remote Assistance using the "Offer Remote Assistance" GP ('Allow only
Vista or later connections' is disabled).