Offer Remote Assistance

[Richard Brisby]

I have enabled Offer Remote Assistance through GP and have been using it
successfully with XP machines for quite some time. I have just started using
a Vista machine and attempted to offer remote assistance to an XP client and
received an error message:

Your offer to help could not be sent. Check the following:
Do you have the correct permissions...
Is the remote computer turned on...
Is there a network problem...

I immediately re-tried to offer remote assistance to the sasme XP client
from an XP machine and it worked fine.

Do I need to modify a setting on the Vista PC to get Offer to work?

 

[Mark L. Ferguson]

You need Full admin rights. Starting the app you use to access the remote
assistance by rightclicking it, will show an option to 'run as
administrator'

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Mark L. Ferguson

..

 

[Richard Brisby]

I do have full admin rights.
--
Richard

You need Full admin rights. Starting the app you use to access the remote
assistance by rightclicking it, will show an option to 'run as
administrator'

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interface.
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Mark L. Ferguson

.

 

[Mark L. Ferguson]

Well, you know best what you want. Vista does not do it like other systems.

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Mark L. Ferguson

..

I do have full admin rights.