Offer remote assistance

[Or Tsemah]

Does anyone know when i will be able to offer remote assistance from xp to
vista ?

 

[grasshopper]

you should check windows update, they released a patch for this. i think is
for connecting to vista. here are some details:

Remote Desktop Connection (Terminal Services Client 6.0) for Windows
XP (KB925876)
Remote Desktop Connection (Terminal Services Client 6.0) provides a
way to use any new Terminal Services features introduced in Microsoft
Windows Vista and Microsoft Windows Server Code Name “Longhorn” from a
computer running Microsoft Windows XP with Service Pack 2 or Microsoft
Windows Server 2003 with Service Pack 1.
How to Uninstall
This software update can be removed via Add or Remove Programs in
Control Panel.

 

[Ramesh [MS-MVP]]

Not RDP, grasshopper. Tsemah is talking about Remote Assistance.

Here is the full issue:

- - -
I can't seem to "Offer Remote Assistance" from any XP\2003 to Vista I keep
getting the error: "Automation Server can't create object" on the XP Machine
and the event: 10006, SourceCOM
"DCOM got error "Class not registered" from the computer Vista when
attempting to activate the server."
- - -

BTW, I can repro the problem here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


you should check windows update, they released a patch for this. i think is
for connecting to vista. here are some details:

Remote Desktop Connection (Terminal Services Client 6.0) for Windows
XP (KB925876)
Remote Desktop Connection (Terminal Services Client 6.0) provides a
way to use any new Terminal Services features introduced in Microsoft
Windows Vista and Microsoft Windows Server Code Name "Longhorn" from a
computer running Microsoft Windows XP with Service Pack 2 or Microsoft
Windows Server 2003 with Service Pack 1.
How to Uninstall
This software update can be removed via Add or Remove Programs in
Control Panel.

 

[grasshopper]

my bad

Not RDP, grasshopper. Tsemah is talking about Remote Assistance.

Here is the full issue:

- - -
I can't seem to "Offer Remote Assistance" from any XP\2003 to Vista I keep
getting the error: "Automation Server can't create object" on the XP
Machine
and the event: 10006, SourceCOM
"DCOM got error "Class not registered" from the computer Vista when
attempting to activate the server."
- - -

BTW, I can repro the problem here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


you should check windows update, they released a patch for this. i think
is
for connecting to vista. here are some details:

Remote Desktop Connection (Terminal Services Client 6.0) for Windows
XP (KB925876)
Remote Desktop Connection (Terminal Services Client 6.0) provides a
way to use any new Terminal Services features introduced in Microsoft
Windows Vista and Microsoft Windows Server Code Name "Longhorn" from a
computer running Microsoft Windows XP with Service Pack 2 or Microsoft
Windows Server 2003 with Service Pack 1.
How to Uninstall
This software update can be removed via Add or Remove Programs in
Control Panel.

Does anyone know when i will be able to offer remote assistance from xp
to
vista ?

 

[Ramesh, MS-MVP]

Thanks for the info, JThek.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Offer RA from XP to Vista is not supported.
Offer RA from Vista to XP is supported.

It is expected that an expert helping someone with a Vista problem will be
running Vista themselves.