Remote Assistance through firewalls, HOWTO?

[John]

I thought you could use RA through a firewall using
messenger or something. It that true and is there
someplace that shows how to set it up?

 

[Sooner Al]

This URL describes how RA behaves with various combinations of UPnP compliant
firewall/NAT/routers...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301529

You also might look at using the email or file method of invitation and possibly modify the RCTICKET
field in the invitation file as needed...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300692

Lastly, make sure TCP Port 3389 is forwarded to the LAN IP address of the PC requesting help.

For additional help with RA...

http://www.microsoft.com/windowsxp/expertzone/focuson/remoteassist.asp
http://www.microsoft.com/windowsxp/pro/using/howto/gethelp/remoteassist/rafaq-general.asp
http://www.microsoft.com/windowsxp/pro/using/howto/gethelp/remoteassist/rafaq-technical.asp