Remote Assistance question

[Bryce]

I want to be able to help my brother on his computer.

I have him signed in with the windows messenger. we can type back and forth
no problem.

He goes to "Actions" and clicks on "Ask for Remote Assistance..."

The "My Contacts" dialog box appears and he clicks on my name.

On his computer it says, "You have invited Bryce to start using Remote
Assistance. Please wait for a response or Cancel the pending invitation.

On my computer it says then, "so-and-so is inviting you to start using
Remote Assistance. Do you want to Accept or Decline.

I click on Accept.

Then it says, "You have accepted the invitation from Osaka to start using
Remote Assistance".

From there on nothing happens for either of us.

His screen just sits there on "you have invited Bryce to ......."

and my screen sits on "you have accepted the invitation from so and so....."


What are we missing on?

 

[Phil]

Check your firewall settings. You have to let remote assitance thru on port
3389.

 

[PMurray]

Don't forget to click the "Take Control" button that is located just
above the taskbar. Then the person who sent the invite will have to
confirm for you to have permission for control.

 

[Steve]

This is sort of Challenge-Response approach - one side making a request, the
other side accepts.

Do you know if this can be set to accept automatically ? Or, is there some
sort of scripts for this process ?
Steve

 

[Phil]

If you want it to acceot and connect automatically, then you'd use remote
desktop instead of remote assistance.