remote assistance GPO not applying

[Guest]

Hi

I have applied a GPO to an ou containing a PC and set permissions so that
machine can apply the policy.
The GPO changes this setting : Comp Config\Administrative Templates\Remote
Assistance\Offer Remote Assistance
The setting is "Allow helpers to remotely control the computer."

I have checked RSOP and it shows as applied, but I can not connect, using my
Remote Desktop MMC.

I was under the impression this would prompt the user to approve or
dissallow the connection.

Anyone have an idea why this is happening?

Thanks
M

 

[Bruce Sanderson]

Offer Remote Assistance and Remote Desktop are two different things.

Offer Remote Assistance allows a connection to an already existing user
session on the target computer. Remote Desktop takes over the target
computer when there is no one logged on at it - you can force a logoff if
there is someone already logged on.

To Offer someone Remote Assistance:

Click Start, Help and Support
key the word offer in the Search box press Enter
click on Offer Remote Assistance

Or, create a shortcut with this target:

hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/unsolicitedrcui.htm

Note that if the target computer does not have Windows XP SP2 installed, you
will also need to Enable Solicited Remote Assistance in the GPO (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;826088).

If the computer has XP SP2 and the Windows Firewall is ON, see also
http://support.microsoft.com/default.aspx?scid=kb;en-us;555179.

 

[Guest]

Bruce

Thanks for the url to offer assistance that is just what I wanted, but how
would I have known about it? Did I miss something?

M

 

[Bruce Sanderson]

To tell you the truth, I didn't figure that one out. Someone else where I
work did that. It is certainly not obvious. If I remember a presentation I
was at earlier this year, the Small Business Server 2003 installs an icon
for Offer Remote Assistance automatically - certainly a step forward.