Remote Assisatance Cannot Connect - Vista to Vista

[Guest]

I am trying to use remote assistance. Both PC's are running Vista, I get the
invite, I am told the password however when we try to connect the message
comes back "Remote assistance cannot make the connection. The person you are
trying t help might have closed Remote Assistance."

I can confirm neither of us closed remote connection and we have disabled
all firewalls. We are using broadband connections with a min speed of 256K.
Any help would be greatly appreciated. I am a novice

 

[S2ie]

you are behind routers?

and routers create such problems

google for a small program called hamachi that is free
it will create a virtual network between you and the other person..
then use the ip address that hamachi creates to connect

 

[Guest]

Thanks S2ie, I'll download hamachi.

Only I (the viewer) am behind a router. What about the person I am wanting
to assist? They are using a DLink adsl modem.

I appreciate your help.

Newbie
--
many thanks

you are behind routers?

and routers create such problems

google for a small program called hamachi that is free
it will create a virtual network between you and the other person..
then use the ip address that hamachi creates to connect

 

[Guest]

Will you "Please,Please" tell me if you get this resolved?? I am having the
same exact problem & i have checked "ALL" configurations & firewalls?? I've
hooked up (2) vista ready computers side by side but it does not connect?? I
wish there were a classroom some place that i could go learn this program??

 

[Guest]

--
Mr C

 

[Guest]

Almost 4 months now & still "NO HELP" using this remote assist thing????
Where does one get help without all this jibberish?????????????????