Hi JS,
Below is the info as to how it can be solved. It is straight from the
Microsoft KB article at
http://support.microsoft.com/default.aspx?kbid=329441
CAUSE
=====
This problem may occur if either of the following conditions
is true:
- You install Service Pack 1 (SP1) for Windows XP, and then use the
System Restore feature to restore Windows to a state before the
installation of the service pack.
- You install SP1 for Windows XP when Windows XP Home is installed and
then you upgrade to Windows XP Professional.
The System registry hive is not correctly restored to the
Windows registry after you restore Windows.
RESOLUTION
==========
To resolve this problem, reinstall SP1 for Windows XP. If
the problem is not resolved, make sure the Telephony, Remote Access
Connection
Manager, and Remote Access Auto Connection Manager services are running.
For additional information, click the following article
number to view the article in the Microsoft Knowledge Base:
KBLink:330163.KB.[LN]: "Error 711: Cannot Load Remote Access Service
Connection Manager" Error Message When You Create Network Connection
To prevent this problem from occuring,
install the Q329441critical update. To do so, visit the following Windows
Update Web site:
http://windowsupdate.microsoft.com
--
Thanks
Chetan
(e-mail address removed)
This posting is provided "AS IS" with no warranties, and confers no rights.
JS said:
I am attempting to install software from my ISP in order to connect to the
internet. When I do I am told that I must install remote access service. I
go to the remote access connection manager and see that it is turned off. I
right click and press start and I am told that there is a Error 5 Access
denied. I am the only computer administrator. Who or what is denyong me, and
why? I need the ability to connect to the net. Yourr assistance would be
greatly appreciated.
JS
PS. Coinciding with this problem is a notice on first signing on that
\\.\DRI_KBFiltr...The system can not find the file specified.
