reinstalling norton antivirus problem

[Guest]

I removed norton antivirus becuse of a problem.
And when I go to reinstall it again it says that I have and older version
norton antivirus installed already insert update cd to update norton
antivirus.

how do I find and remove the old norton antivirus files so can do full
reinstall.

note: i went did search for files and folders and deleted norton systemworks
2003 which has norton antivirus in it so it did show norton files on my pc
but it was to see files from norton antivirus on pc how do i find these files
and delete them so i can reinstall norton antivirus again.

 

[Ted Zieglar]

For help with your Symantec software you want to contact Symentec technical
support:
http://www.symantec.com/techsupp/home_homeoffice/select_product_ts.html?src=hho_us

 

[Carey Frisch [MVP]]

Removing your Norton program using SymNRT
http://service1.symantec.com/SUPPOR...sf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

Norton Removal Tool Now Available
http://www.mrtech.com/news/messages/4767.html

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

-------------------------------------------------------------------------------------------

:

| I removed norton antivirus becuse of a problem.
| And when I go to reinstall it again it says that I have and older version
| norton antivirus installed already insert update cd to update norton
| antivirus.
|
| how do I find and remove the old norton antivirus files so can do full
| reinstall.
|
| note: i went did search for files and folders and deleted norton systemworks
| 2003 which has norton antivirus in it so it did show norton files on my pc
| but it was to see files from norton antivirus on pc how do i find these files
| and delete them so i can reinstall norton antivirus again.

 

[Peter Wilkins]

I removed norton antivirus becuse of a problem.
And when I go to reinstall it again it says that I have and older version
norton antivirus installed already insert update cd to update norton
antivirus.

how do I find and remove the old norton antivirus files so can do full
reinstall.

note: i went did search for files and folders and deleted norton systemworks
2003 which has norton antivirus in it so it did show norton files on my pc
but it was to see files from norton antivirus on pc how do i find these files
and delete them so i can reinstall norton antivirus again.

My advice is to find another product. There are programs on the
Symantec site that will help you fully uninstall then reinstall. They
may work for you, but from my experience, once you start having trouble,
with NAV that's it.

I've had nothing but trouble since I tried to update to NIS2005, which
includes NAV. Everything installed, but then liveupdate refused to do
the program updates to NAV and NIS. It did all the others.

Symantec advice was simply to uninstall everything and then reinstall.
I must have done that 20 times with no change to the result, even using
their special tools. In the end, I demanded my money back and just got
a subscription update on NIS2003. Then I couldn't reinstall that! I
then manually removed from the registry any item with a Symantec
reference and deleted every folder on my PC related to Symantec. I
could then reinstall NIS2003.

That has worked for 6 months - but then when right clicking yesterday to
check a downloaded file, up came a box saying program error, uninstall
then reinstall.

I have now done that 5 times, and am back to the original problem I had
with NIS2005 - Live Update will not do the program updates to NAV and
NIS, but will do everything else.

I've just gone through the registry/folder delete process again - there
were hundreds of entries in the registry, and my computer is running
noticeably faster and is more responsive. I'm not reinstalling NIS/NAV
and am looking for another AV product. In the meantime, I've turned on
the Windows firewall again and don't open email attachments!

I do hope you have better luck.

 

[Guest]

Try the following:
Start/run/regedit, back up the registry to the desktop, search for
"Symantec" and delete the entries. Close regedit and restart the system, if
all is O.K and the system starts O.K try reinstalling Norton, if O.K delete
the saved regisrty file from the desktop by right clicking on it and
selecting delete.

If the fails to restart, startup in safe mode and double click oh the file
on the desktop and restart.

Ray