Registry-what can I do (Again)

[Guest]

Would really appreciate any assistance

I cannot uninstall Microsoft Office programmes from my computer without
getting the following error message:
HKEY_LocalMachine/Software/Microsoft/Windows/CurrentVersion/Run/OptionalComponents/IMail.
No Microsoft programmes will go on or off. But other types of programme will
go.
I am using Windows XP which was installed on the machine but whether it is
an update that could be the problem I dont know. I have tried Add and Remove
Programmes and the options on another Microsoft CD Office install etc etc

I have done some research and wonder if it is linked to Start up??
I cannot find any reference to IMail in the OptionalComponents


Greg (Manchester, UK)

 

[Guest]

Uninstall/delete them in Safe Mode.
"How to Boot in Safe Mode"
http://www.columbia.edu/acis/capture/safemode.html

 

[Gerry Cornell]

Have you used cCleaner recently?

If there are messages in the System section of Event Viewer please post
copies.

Try uninstalling again and note the precise time the Error occurs. Then
look in Event Viewer for an
error report firstly on the System tab and if not there on the
Application tab.
Don't be fussy over a minute or two but ignore any messages from before
you tried to uninstall.

You can access Event Viewer by
selecting Start, Administrative Tools, Event Viewer. When researching
the
meaning of the error, information regarding Event ID, Source and
Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;enus;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message(email) and do a paste into the body of
the
message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after
exiting from Event Viewer.


Hope this helps.

Gerry
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