Red error pops up?

G

Guest

My customer writes me with an error which is constantly there. She writes:

"A message comes on the screen after booting up. This message has a large
red X in a cricle. In bold letters it says Windows-No disk Then below that
it says Exception processing message c00000013 paramets and then three sets
of numbers all beginning with 75. Below that are three buttons which state:
Cancel, Try Again, Continue. None of these buttons work and the message
stays in the middle of the screen. If I shut down the computer and then
re-boot the message returns! Now what is the problem?"

Not sure what is happening here, or she isn't explaining anything correctly
to give me some idea what she is trying to tell me... but it's from her own
words. Anyone have any idea what she is trying to say, and what seems to be
her problem, if it's a hardware issue or software issue?

In meanwhile, I am having her try a restore point to see if it changes her
situation... being hopefull at times it could affect the system? But, I am
open to any ideas one may have?

Thanks!
 
B

Brian A.

My customer writes me with an error which is constantly there. She writes:

"A message comes on the screen after booting up. This message has a large
red X in a cricle. In bold letters it says Windows-No disk Then below that
it says Exception processing message c00000013 paramets and then three sets
of numbers all beginning with 75. Below that are three buttons which state:
Cancel, Try Again, Continue. None of these buttons work and the message
stays in the middle of the screen. If I shut down the computer and then
re-boot the message returns! Now what is the problem?"

Not sure what is happening here, or she isn't explaining anything correctly
to give me some idea what she is trying to tell me... but it's from her own
words. Anyone have any idea what she is trying to say, and what seems to be
her problem, if it's a hardware issue or software issue?

In meanwhile, I am having her try a restore point to see if it changes her
situation... being hopefull at times it could affect the system? But, I am
open to any ideas one may have?

Thanks!

Compromised machine.

Run a full system virus scan with fully up-to-date definitions.

**It is very important to run the update for each program before running the app/s
to be sure you have the latest definitions.**
Run the programs in Safe Mode after assuring you have shut down all running tasks
except explorer or systray and all apps are fully up to date.
Remove your Temp Internet files: Right click IE. Under the General tab click Delete
Files, put a check in Delete all Offline..., click OK and close when finished.
Delete all files in c:\windows\temp.

Download/run Cool Web Shredder from:
http://www.intermute.com/products/cwshredder.html

For Info on Cool Web Search variants:
http://www.richardthelionhearted.com/~merijn/cwschronicles.html

Download/install/run Ad-Aware SE to detect/rid of any other parasites/spyware that
may be installed. It can be obtained free from:
http://www.lavasoftusa.com/
After installing Ad-Aware, open it and click on the ref update to get the latest
up-to-date ref file, then run Ad-Aware and delete everything it finds.

Download/install/run Spybot - Search & Destroy:
http://security.kolla.de/index.php?lang=en&page=download
Run it at it's default settings until you learn an know more about it. Spybot S&D
is more of an advanced users tool and changing from the default settings can be
dangerous to the novice user. Items found in the default settings that are RED can
usually be safely removed. If you are unsure of a found item, do not remove it and
ask for help.

If you still have problems, download/run HijackThis from:
http://www.richardthelionhearted.com/~merijn/downloads.html
http://majorgeeks.com/downloads31.html

Copy HJT to it's own folder, this is where the log files will be saved. Run HJT in
Normal Mode.
Do not remove anything with it until you get advice on what to remove, HJThis will
list many apps that are needed along with the bad ones. Removing items listed
hap-hazardly without knowing what they are can/will create a royal mess. Read the
quick start here on how to create a log file that can be copied/pasted into a forum
that can provide assistance on removal of unwanted pests.
http://mjc1.com/mirror/hjt/#quick

Then post the logs to an appropriate forum where they specialize in
spyware/hijacker removal. Please read any sticky notes for proper posting which are
most commonly posted first at the top in each specific forum. Read any information
under each forum category name for information on what that particular one is used
for, look for the proper one that you post logs to.
http://forums.spywareinfo.com/
http://aumha.net/
http://forum.aumha.org/

After running the above and assuring you have a clean machine:
It’s also a good idea to have a HOSTS file to block bad sites, scroll to HOSTS File
Manager here:
http://www.mvps.org/PracticallyNerded/Software.htm

Download/install/run SpywareBlaster which stops the bad boys before they even get a
chance to install:
http://www.javacoolsoftware.com/spywareblaster.html

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 
G

Guest

Thanks Brian-

She has some of these softwares already installed, not everything of
course... but I will advise her.

Thanks
 

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