Recurring schedule at reciever

[Guest]

Hi,

I'm having a problem with a customer of ours. He uses Windows XP Pro with
Outlook 2003 and recieves email from exchange server.

If I send a test appointment which is not recurring to his emailaddress and
he excepts this, then the appointment is stored in his outlook as recurring
weekly.

Can anyone tell me what to do about this problem?

Thanx in advance,

Fred

 

[Brian Tillman]

I'm having a problem with a customer of ours. He uses Windows XP Pro
with Outlook 2003 and recieves email from exchange server.

If I send a test appointment which is not recurring to his
emailaddress and he excepts this, then the appointment is stored in
his outlook as recurring weekly.

Can anyone tell me what to do about this problem?

Have him check in Control Panel>Add or Remove Programs for an app named
Outlookaddinsetup and if he sees it, to remove it.