Recovery Not Working


T

Tanya

PC wont boot into windows. Missing system32\hal.dll. Did
a search in MS KB which said I should do a system
recovery from the Windows XP disk. When I boot into the
XP disk I don't get the option to do any recovery
whatsoever. It just says starting windows and then
freezes. the KB says

"Start your computer by using the Windows Setup floppy
disks or the Windows CD-ROM. At the "Welcome to Setup"
screen, press F10 or press R to repair, and start the
Windows Recovery Console"

But I don't get any Welcom to Setup message.
 
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M

Michael Solomon \(MS-MVP Windows Shell/User\)

Please try a repair install as follows. Note the instruction below, when it
asks if you want to repair, you should select "Setup Windows," then continue
with the rest of the steps as outlined below:

Assuming your system is set to boot from the CD-ROM drive and you have an
actual XP CD as opposed to a recovery CD, boot with the XP
CD in the drive and perform a repair install as outlined below. If the
system isn't set to boot from the CD or you are not sure, you need to enter
the system's BIOS. When you boot the system, the first screen usually has
instructions that if you wish to enter set press a specific key, when you
see that, do so. Then you will have to navigate to the boot sequence, if
the CD-ROM drive is not first line, set it first in the boot sequence. Save
your settings and exit with the XP CD in the drive. The system will reboot.

NOTE, while a repair install should leave your data files intact, if
something goes wrong during the repair install, you may be forced to start
over and do a clean install of XP. If you don't have your data backed up,
you would lose your data should that eventuality occur.

Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.

If you only have a recovery CD, your options are quite limited. You can
either purchase a retail version of XP will allow you to perform the above
among other tools and options it has or you can run your system recovery
routine with the Recovery CD which will likely wipe your drive, deleting all
files but will restore your setup to factory fresh condition.
 
T

Tanya

Thanks for your response which clears things up for me
quite a bit. My problem now is when I get to the XP cd.
It loads the drivers etc but then doesnt go onto any
option to "(1) setup Windows or (2) Repair Windows
Installation using the Recovery console." as you said. I
think the cd is just hanging. Should I try get hold of a
different cd or is the problem something to do with my
hardware?

Tanya
 
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M

Michael Solomon \(MS-MVP Windows Shell/User\)

It sounds as though something in your hardware setup is causing XP setup
routine to halt. If your setup was an upgrade to XP, that is very likely
the case. If that is the case, your best bet would be to go back to your
previous setup, format and reinstall your previous operating system, then,
with the system booted to that desktop, place the XP CD in the drive, when
the setup screen appears, select "Check System Compatibility, the report it
generates may give a clue as to the source of the issue.

If your system has only had XP installed, you may need to either contact the
system manufacturer or take it to a shop to figure out what is causing the
problem.
 

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