Records in a public folder open with different forms...

[Len Kamholz]

The setup - WinNT server, Exchange 5.5 and Outlook 98 Clients.

I created a public folder ("bug reports" based on Task items) and a custom
form (based on the Task again). One client set up a new computer (XP Pro)
and noticed that his bug reports were opening with the normal "Task" form,
not the custom. This person and myself are "owners" of the public folder.
He at some point must have deleted the custom form association with that
folder. We restored that, and now new records will open and be created with
the custom form, but the old records still open with the "Task" form on his
system

On my system, the old records open ok (with the custom form).

Whats up? I thought maybe the record has a form associated with it, but if
another client has no problem, then it must be something on the clients
computer?

Thanks...

Len

 

[Sue Mosher [MVP-Outlook]]

Where is the form published? What do the old records show for their Message
Class property value?

 

[Len Kamholz]

Sue

I think I got it. After the custom form was deleted off the server, it was
put back on with a slightly different name. The form with the original name
was on my machine, but not the other guy's. Apparently a record created
with xyz form will want to open with xyz form. If xyz form doesn't exist at
the server or the client, it defaults to the base form (tasks in this case)
and not some other custom form assigned to that folder?

Len

 

[Sue Mosher [MVP-Outlook]]

That's exactly how it works. You can either republish the form using the
original name or convert the existing items to use the new name. See
http://www.outlookcode.com/d/newdefaultform.htm#convert for several tools
and scripts to do the conversion.


--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers