Hi,
I have been using Outlook 2003 for over a year now and have always been able
to attach files (word docs, jpegs, etc) and no one ever had trouble receiving
them. All of a sudden people are telling me they do not receive my
attachments. I also use Outlook Express for my personal email (I keep Outlook
limited to business). I have never had a problem operating both on the same
machine with different email addresses. I sent the .doc and .jpeg files to
myself at my Outlook Express email address and my hotmail address and the
files did not come through however when I send them to myself at my Outlook
address they come through just fine. I've heard from friends both on Macs and
PCs that they don't get any attachment at all.
The only thing that has changed on my system is that a few weeks ago I
installed Publisher 2007. I was very careful not to install any other items
on the disc, checked to keep my current version of Outlook, and disabled all
other programs except for publisher. Ever since then I get random pop up
installers telling me it is trying to configure office. I finally clicked
"cancel" the last time it tried to configure whatever it's trying to
configure and i haven't gotten that box again but now people don't get my
attachments. I can't figure this out and tried to look through past pots to
no avail.
An interesting thing is that if I go into explore and right click the file I
want to send, click send to mail recipient, the attachment WILL work.
As a side note, i do not have service pack 3 installed, I'm on an XP Machine
(when I downloaded service pack 3 it crashed my computer) I also do not do
all of the windows updates, only critical ones.
Please help! I'm extremely frustrated and the only thing I can think of is
that there is some conflict from when I installed Publisher 2007. I'd hate to
uninstall it because I created my business cards with it.
Thank you in advance for any help!
On Monday, February 09, 2009 9:39 AM Brian Tillman [MVP - Outlook] wrote:
The usual cause of this is using Rich Text format for your messages. Only
Outlook can interpret Rich Text attachments and you describe that situation
perfectly. Change your sending format to HTML or Plain Text if you want
others to be able to receive your attachments.
On Monday, February 09, 2009 9:55 AM sparklinblui wrote:
Hi Brian,
I replied to Diane's post saying the same thing but I think it's lost in
cyber heaven somewhere! Yes, I have tried both plain text and HTML. I have
rebooted after switching, I've tried changing it in preferences and changing
it per email. None work. Is it possible that installing the 2007 version of
Publisher corrupted something? I don't want to switch to the full office
suite of 2007, I'm happy with 2003.
Thanks.
(PS.I'm also experiencing odd happenings when I post here; I get an error
message after I click "post" and it says it didn't post. I'm also not getting
notification of replies even though it is checked.)
"Brian Tillman [MVP - Outlook]" wrote:
On Monday, February 09, 2009 9:56 AM sparklinblui wrote:
(trying again)_
Hi Brian,
I replied to Diane's post saying the same thing but I think it's lost in
cyber heaven somewhere! Yes, I have tried both plain text and HTML. I have
rebooted after switching, I've tried changing it in preferences and changing
it per email. None work. Is it possible that installing the 2007 version of
Publisher corrupted something? I don't want to switch to the full office
suite of 2007, I'm happy with 2003.
Thanks.
(PS.I'm also experiencing odd happenings when I post here; I get an error
message after I click "post" and it says it didn't post. I'm also not getting
notification of replies even though it is checked. Just happened again so I
hit "backspace". Here was the error:
An error occurred while sending your post
We're sorry, but there was a problem with the system and your post was not
received. The error has been reported to Operations and will be investigated
as soon as possible. Please try again later.
"Brian Tillman [MVP - Outlook]" wrote:
On Monday, February 09, 2009 10:10 AM Brian Tillman [MVP - Outlook] wrote:
I don't see any posts by Diane in this thread. Did you start a new thread
on the same problem?
While I suppose it's possible, I don't think that installing Publisher 2007
on top of Office 2003 would do what you describe. Do this for me. Open one
of the contacts who can't get the attachments and double-click the E-mail
address. You should see an "E-mail Properties" dialogue with an "Internet
format" drop-down at the bottom. What does the drop-down contain?
Switch to using a real newsreader program and ditch the buggy web interface
to these newsgroups.
On Monday, February 09, 2009 7:21 PM sparklinblui wrote:
Brian,
I opened one of the emails, clicked on the email address and it has "let
outlook
decide the best sending format". Same with a few others. However, I just
opened a new message, HTML was selected and I copied the email to my outlook
address and my outlook express address. The attachment didnt come through on
the OE message so I opened the "sent" mail, double clicked my email address
and it said "send rich text" even though I have it defaulted to HTML! Am I
missing an overall global setting somewhere? I do have it set in Options,
Tools, Mail Format to send HTML. I even went so far as to click on "Internet
Format" and made sure under Rich Text options it says Convert to HTML Format.
The only other piece of information I can think of giving you is that I use
Microsoft Word 2003 as my email editor (never been a problem before).
As for using the web interface, could that be why i'm not getting
notifications of responses? I've always gotten them before. (but i'm sure my
browser is a newer version too!)
Thanks for your help.
"Brian Tillman [MVP - Outlook]" wrote:
On Tuesday, February 10, 2009 9:56 AM Brian Tillman [MVP - Outlook] wrote:
Is this a POP account? The "global" setting is on Tools>Options>Mail
Format>Compose in this message format and the contact-specific value is what
you saw in the E-mail Properties dialogue. If you start Outlook in safe
mode does it change the behavior?
The web interface to the newsgroups has, in my opinion, more deficits than
benefits.
On Monday, February 16, 2009 12:30 PM sparklinblui wrote:
Yes it is a POP account and on my XP and Outlook 2003 I go to
Tools>Options>Mail Format>Message Format
here I have selected "Compost in this message format: HTML (I need to be
able to use colors in emails) and i have checked off "Use Microsoft Office
Word 2003 to edit e-mail messages" and left the box under that (about using
Word for Rich Text) unchecked.
Last night the configuring Microsoft Enterprise box came up and after said
changes wouldn't take place until restart. I did not restart yet but last
time it did that nothing changed.
I just spent an hour trying to configure OE for newsgroups but something
with my comcast just won't let me do it. I keep getting errors so will have
to continue using the web interface.
Thanks,
"Brian Tillman [MVP - Outlook]" wrote:
On Monday, February 16, 2009 3:18 PM Brian Tillman [MVP - Outlook] wrote:
There is nothing about Comcast that can interfere. Create a news account
pointing at the msnews.microsoft.com server.
On Tuesday, February 17, 2009 4:33 PM sparklinblui wrote:
I was able to set up newsgroups using the microsoft server you suggested. Now
how do I find this community? The groups that downloaded all start
microsoft.public. and the only one i found with "outlook" is
microsoft.public.cn.outlook but the topics that downloaded look foreign!.
As for my original issue, I replied regarding the "message format" and how
that was set up.Any other ideas on that?
Tools>Options>Mail Format>Message Format
here I have selected "Compost in this message format: HTML (I need to be
able to use colors in emails) and i have checked off "Use Microsoft Office
Word 2003 to edit e-mail messages" and left the box under that (about using
Word for Rich Text) unchecked. <<
Thanks!
"Brian Tillman [MVP - Outlook]" wrote:
