Why a recipient received email without attachment?

[Siu Ho]

When I send a email to some recipients with attachment (around 150kb), a
recipient received the email but without the attachment. But, other
recipients received the email with attachment.
Could anyone to troubleshoot it?

mail server OS: MS Win server 2008 / MS Exchange 2007
client outlook version: Outlook 2003

 

[Pat Willener]

What file type was the attachment?

 

[Diane Poremsky [MVP]]

What message format did you use? What client does everyone use? Typically,
this happens when you use RTF format and one person uses OE while the rest
use Outlook. OE can't decode the winmail.dat that contains the RTF encoding
and the attachment, so it hides it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

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[Siu Ho]

Thank you for your reply.

Message format is HTML
All users are using MS Outlook 2003. No any user to use OE.

What message format did you use? What client does everyone use? Typically,
this happens when you use RTF format and one person uses OE while the rest
use Outlook. OE can't decode the winmail.dat that contains the RTF encoding
and the attachment, so it hides it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

When I send a email to some recipients with attachment (around 150kb), a
recipient received the email but without the attachment. But, other
recipients received the email with attachment.
Could anyone to troubleshoot it?

mail server OS: MS Win server 2008 / MS Exchange 2007
client outlook version: Outlook 2003

 

[Siu Ho]

The Files format are PDF, XLS and DOC

the problem will be appear sometimes.

 

[Diane Poremsky [MVP]]

Double click the recipients address in the to field- is it set for RTF
always? (If it opens a contact, double click the email address.)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Thank you for your reply.

Message format is HTML
All users are using MS Outlook 2003. No any user to use OE.

What message format did you use? What client does everyone use?
Typically,
this happens when you use RTF format and one person uses OE while the
rest
use Outlook. OE can't decode the winmail.dat that contains the RTF
encoding
and the attachment, so it hides it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

When I send a email to some recipients with attachment (around 150kb),
a
recipient received the email but without the attachment. But, other
recipients received the email with attachment.
Could anyone to troubleshoot it?

mail server OS: MS Win server 2008 / MS Exchange 2007
client outlook version: Outlook 2003

 

[Brian Tillman [MVP - Outlook]]

The Files format are PDF, XLS and DOC

the problem will be appear sometimes.

What does "appear sometimes" mean? Does that mean "some recipients (the same
each time) have the problem but others don't" or does it mean "sometimes a
specific recipient had the problem but not at other times"?

This sounds like a Rich Text issue to me. Only other Outlook users can see
Rich Text attachments.

 

[Siu Ho]

No, is NOT set for RTF always

Double click the recipients address in the to field- is it set for RTF
always? (If it opens a contact, double click the email address.)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Thank you for your reply.

Message format is HTML
All users are using MS Outlook 2003. No any user to use OE.

What message format did you use? What client does everyone use?
Typically,
this happens when you use RTF format and one person uses OE while the
rest
use Outlook. OE can't decode the winmail.dat that contains the RTF
encoding
and the attachment, so it hides it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

When I send a email to some recipients with attachment (around 150kb),
a
recipient received the email but without the attachment. But, other
recipients received the email with attachment.
Could anyone to troubleshoot it?

mail server OS: MS Win server 2008 / MS Exchange 2007
client outlook version: Outlook 2003