Receiving Mail

[Matthew Brown]

Sorry to replicate everyone else.... but this is the error message which
means i cannot get my mail:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'pop3.blueyonder.co.uk', Server:
'pop3.blueyonder.co.uk', Protocol: POP3, Port: 110, Secure(SSL): No, Socket
Error: 10053, Error Number: 0x800CCC0F

Im with virgin media who tell me to use pop3.blueyonder.co.uk and
smtp.blueyonder.co.uk as my servers, is that correct?

Any response greatly appreciated.

Thanks

 

[Mike H]

Sorry to replicate everyone else.... but this is the error message which
means i cannot get my mail:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'pop3.blueyonder.co.uk', Server:
'pop3.blueyonder.co.uk', Protocol: POP3, Port: 110, Secure(SSL): No, Socket
Error: 10053, Error Number: 0x800CCC0F

Im with virgin media who tell me to use pop3.blueyonder.co.uk and
smtp.blueyonder.co.uk as my servers, is that correct?

Any response greatly appreciated.

Thanks

 

[Gary VanderMolen]

According to
http://www.virginmedia.com/help/email/troubleshooting/isp-settings.php
if your email address ends in @blueyonder.co.uk then you have the
correct mail server names.

"Unexpected" termination is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://get.live.com/wlmail/overview