Reboot Loop

[Guest]

I have a computer coming this afternoon with XP pro that is in a constant
reboot cycle. I have little experience with XP, any help would be
appreciated.

 

[Comp Tech]

Could be a missing or damaged Kernell32 file.

 

[Mark L. Ferguson]

repeatedly restarts after you install Windows XP Service Pack 2:
http://support.microsoft.com/?kbid=878474

 

[Joshua Smith [MSFT]]

Hi,

To determine what driver is causing the problem I need you to enable driver
verifier.
Steps:
1) Windows Key + R
2) Type in 'verifier' and hit enter
3) Make sure 'Create Standard Setting' is selected and hit next
4) Click on 'Select all drivers installed on this computer' and hit Finish
5) Reboot

There is a possibility that your computer will crash on reboot. If this
occurs hit F8 when rebooting just before the windows logo screen and select
the safe mode boot option. Follow the same steps above but on step 4 choose
'Select driver names from a list'; hit next; check the box next to any
driver where the provider is not Microsoft; hit Finish; reboot.

This will slow the performance of you computer a little while enabled but
will hopefully catch the driver causing corruption. Next time you crash
the blue screen will hopefully say something like
"DRIVER_VERIFIER_DETECTED_VIOLATION". If this occurs please send the
corresponding minidump (by default it is at c:\windows\Minidump ) my way.
If you have any questions or I didn't explain something well enough don't
hesitate to e-mail me back. Good Luck,


Joshua Smith
DirectInput and OpenGL Test Labs
Microsoft

 

[Guest]

Joshua,
OK. Now how do I disable the driver verifier?
You are right. It does slow down the system.
Thank you.
Phil Brown

 

[Michael T]

Run Verifier again and select "Delete existing settings" on the first
dialog.

Click Finish.

Reboot.

 

[Guest]

Hi Joshua,

I had the same kind of problem and followed your advise. First time I got
the blue screen, the error code was:

IO SYSTEM VERIFICATION ERROR in wmiinfo.sys (WDM DRIVER ERROR
231)[wmiinfo.sys+28a2 at F77218A2]

I rebooted and another blue screen appeared with a lot of messages about a
driver problem and that I should uninstall any recently installed devices etc.

I will send you the minidump from the latest crash to your email-address and
seriously hope you can help me....

My wmiinfo.sys driver is signed by gigabyte (gigabyte mobo - built the
machine myself)

Thanks
Mogens

 

[Guest]

hi again,

my email was returned undelivered. Any way I can attach the minidump to a
post here?

Best regards,
Mogens

Hi Joshua,

I had the same kind of problem and followed your advise. First time I got
the blue screen, the error code was:

IO SYSTEM VERIFICATION ERROR in wmiinfo.sys (WDM DRIVER ERROR
231)[wmiinfo.sys+28a2 at F77218A2]

I rebooted and another blue screen appeared with a lot of messages about a
driver problem and that I should uninstall any recently installed devices etc.

I will send you the minidump from the latest crash to your email-address and
seriously hope you can help me....

My wmiinfo.sys driver is signed by gigabyte (gigabyte mobo - built the
machine myself)

Thanks
Mogens

Hi,

To determine what driver is causing the problem I need you to enable driver
verifier.
Steps:
1) Windows Key + R
2) Type in 'verifier' and hit enter
3) Make sure 'Create Standard Setting' is selected and hit next
4) Click on 'Select all drivers installed on this computer' and hit Finish
5) Reboot

There is a possibility that your computer will crash on reboot. If this
occurs hit F8 when rebooting just before the windows logo screen and select
the safe mode boot option. Follow the same steps above but on step 4 choose
'Select driver names from a list'; hit next; check the box next to any
driver where the provider is not Microsoft; hit Finish; reboot.

This will slow the performance of you computer a little while enabled but
will hopefully catch the driver causing corruption. Next time you crash
the blue screen will hopefully say something like
"DRIVER_VERIFIER_DETECTED_VIOLATION". If this occurs please send the
corresponding minidump (by default it is at c:\windows\Minidump ) my way.
If you have any questions or I didn't explain something well enough don't
hesitate to e-mail me back. Good Luck,


Joshua Smith
DirectInput and OpenGL Test Labs
Microsoft
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