constantly reboots

B

Bill H.

I have only some details at this point.

The gateway computer with WinXp now constantly reboots. After a restart or
cold reboot, the gateway screen comes up (didn't use to) and then the
Windows login screen, and then the computer reboots and the process starts
all over.

They can boot into safe mode. We tried several restore points, but upon
reboot, XP says it's unable to do the restore.

Seems this started shortly after trying to upgrade their backup program from
the "limited" version that came with the Seagate external backup disk drive
to the retail "pro" version. They launched the install program, but quit
before actually installing the product.

Also, there was some msg that they can't remember relating to the $MFT file.
:)

I'm wondering if a chkdsk should/could be initiated at this time from safe
mode.

Thanks.
 
R

Ron Martell

Bill H. said:
I have only some details at this point.

The gateway computer with WinXp now constantly reboots. After a restart or
cold reboot, the gateway screen comes up (didn't use to) and then the
Windows login screen, and then the computer reboots and the process starts
all over.

They can boot into safe mode. We tried several restore points, but upon
reboot, XP says it's unable to do the restore.

Seems this started shortly after trying to upgrade their backup program from
the "limited" version that came with the Seagate external backup disk drive
to the retail "pro" version. They launched the install program, but quit
before actually installing the product.

Also, there was some msg that they can't remember relating to the $MFT file.
:)

I'm wondering if a chkdsk should/could be initiated at this time from safe
mode.

Thanks.

First thing to do is to open Control Panel - System - Advanced and
click on the Settings button in the Startup and Recovery (bottom)
section. In the Startup and Recovery window click on the checkbox
for "Automatically restart" to clear it then click on Apply and OK as
needed to exit. That should put an end to the reboots but may
instead result in a BSOD "STOP" error. If that happens then the
contents of the STOP error message, including the STOP code, all 4
parameter values, and any file or module names mentioned will be a
direct clue as to the underlying cause of the problem. Post that
information back here if you need assistance with it.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
 
N

neil

Using chkdsk cant hurt. You could also try fixboot. You may need to try both
of them from the recovery console though after booting from the XP CD.
Neil
 
G

Gerry

Bill

You need details of the Stop Error Report so you need to stop the
automatic restarting.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

An alternative is to keep pressing the F8 key during StartUp and select
option - Disable automatic restart on system failure.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
B

Bill H.

Problem solved!

Conflict and/or bad install of updated backup software. Removing that, and
repartioning the backup USB drive fixed the problem.

Sometime soon we'll try reinstalling the backup software and see if it again
messes up.

Thanks to all, and I did change the reboot on failure option.

--Bill
 

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