Hi PA Bear,
I will try and answer your questions below.
I also responded to Robert's question in another posting.
I must have transposed the iexplorer in the AppName which
should be iexplore. I am sorry. This is all new to me
but I do believe I am actually learning something. Thanks
for your patience.
-----Original Message-----
*RECAP*: Anne's running Win98 with a fully updated IE version 6.2800.1106IC.
She connects via Comcast cable. She is running, apparently, McAfee
VirusScan (which may be part of a McAfee "system" tool?). Neither Yahoo
Companion nor Google Toolbar are installed.
Anne first posted (14 July) with this error...
<paste>
Microsoft Internet Explorer has encountered a problem and needs to close. We
are sorry for the inconvenience.
AppName: iexplorer
ModVer: 6.0.2800.1188
AppVer: 6.0.2800.1106
[the 2 versions above may have been inadvertently switched as a typo]
Offset: 000082a2
Modname: urlmon.dll
</paste>
....and still is, apparently, after assuring us she's now running Urlmon.dll
version 6.0.2800.1188.
Before installing Q818529, she could not reinstall Windows 5.6 Scripting
Engine due to the same error in Urlmon.dll.
Up to this point, Anne couldn't "download anything" [due to this error?]
though somehow she got a zipped file of "hijackthis" [not mentioned in this
thread; siljaline or Jim Byrd?] but could not open it due to an error
message involving a missing MSVBVM60.DLL.
<end of recap>
1. If you can recall, Anne, what were you doing on or before Monday 14
June-03 when you first got the error? What did you (or anyone else) do with
the computer in the few days prior to the first time you got the error
(e.g., installs/uninstalls, updates/upgrades, new ISP or method of
connecting)? Was anyone else using the machine?
I am not the only user of the computer. My husband, Vern,
also uses the computer. He uses Hotmail email and views
the internet. The only thing that I have done to the
computer was to run a thorough SCANDISK, defrag and try to
update the McAfee which failed as I was not able to
download. I was able to load the from a CD that I burned
at work the McAfee version 4.5.1 SP1 which is on our
website for Western WA University. I did run that and all
looked OK. I ran the Ad-aware that I had already
installed which was an older version. I tried to download
it today and received my usual error. I was able to go
back and save it to my computer and then run the newest
version Ad-aware 6.0. There were 11 new objects including
on called CoolWebSearch listed as Malware. The rest were
categorized as DataMiner. I did delete them all.
2. What McAfee product <shudder> are you using and what happens if you
disabled it/turn it off? How long have you had it? When was the last time
you sought (or were able to seek) virus definitions? Have you run a full
system scan since doing so? You can get free online scans at
http://snurl.com/g14 and
http://housecall.trendmicro.com/.
I did go to the website above and tried downloading and
got the error. I am thinking maybe I should go into work
and download a good version of a virus scan product on CD
and then bring it back and load it. Do you think I should
do this and maybe download something different than McAfee?
3. Have you tried reinstalling 5.6 Scripting Engine since installing
Q818529? Yes. I was able to do that via my work, saving
it to CD and then loading it here.
C:\WINDOWS\SYSTEM> dir MSVBVM60.dll
Volume in drive C has no label
Volume Serial Number is 3749-15FF
Directory of C:\WINDOWS\SYSTEM
File not found
350,912,512 bytes free
I copied the above just in case that would help. ?
http://msdn.microsoft.com/library/default.asp? url=/downloads/list/webdev.asp
4. Search for (WinKey+F) MSVBVM60.DLL. What version is it? (On my Win98SE
machine, it's version 6.00.8964 and dates to the Dec. '02 Cumulative Patch
for IE.)
5. I would certainly want to run a fully up-to-date AdAware, Spybot, *and*
BHO Cop on the machine to rule out malware or hijacking but apparently you
still cannot download such applications, let alone update them. Have you
ever been to this page (can you?) and allowed it to load?...
http://www.doxdesk.com/parasite/ (It certainly won't do what any of the
foregoing apps will do but it's a start.)
Hang in there, Anne!
Thank you for helping me. I really appreciate it. Anne
--
HTH...Please post back to this thread
~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE)
http://mvp.support.microsoft.com
IE information: version: 6.0.2800.1106IC
Update versions: SP1; Q818529; Q330994; q313829
I verified each file and they all had the version that you
listed. I don't have Yahoo companion or Google toolbar
installed. thanks again. Anne
-----Original Message-----
If you find a Details button in the error (unlikely), press it, copy
whatever it says and post it in a reply.
You state that you've installed Q818529. Please confirm the following:
1. IE Help>About>Update Versions> Q818529 is found here;
2a. Mshtml.dll is version 6.0.2800.1170;
2b. Shdocvw.dll is version 6.0.2800.1203;
2c. Urlmon.dll is version 6.0.2800.1188.
[Search for (WinKey+F) each of the above
files>right-click>Properties>Version]
3. If you have Yahoo Companion (Toolbar) or Google Toolbar installed,
uninstall it via Add/Remove Programs.
Anne wrote:
I verified the error signature and that is exactly how it
reads. I did perform all the critical updates which
include 818529 but I am still receiving the error.
When I get the error, it does give me the option to send a
report. I am not sure where the report is sent. Should I
try and capture that data. It looks like a lot of data.
Any ideas would be greatly appreciated. Thank you, Anne
-----Original Message-----
....
Agreed. IE6.00.2800.1188 is *not* a valid IE version.
PMFJI but why not assume that she already has 818529?
Then 6.0.2800.1188 makes sense as ModVer of urlmon.dll
(Subject: of this thread)
Then I would wonder if she has the right copy of that module?
So some potentially clarifying diagnostics would be:
javascript:navigator.appMinorVersion
(to see what exactly is supposedly applied)
and
cd \windows\system
dir urlmon.dll
(to see date and size of module.) Notice from manifests in 818529
that versions for other OS have different sizes and timestamps.
I think that some of the confusion may be due to the fact that the
Error Signature was probably transcribed manually rather than being
captured to the Clipboard. To capture the Error Signature drag the
mouse over the text and press Ctrl-c (unfortunately there is no
right-click menu there). Then paste that result
instead of having
to
.