Re: Outlook 2000 Hangs & Freezes on Start Up Can't Open!!!

Discussion in 'Microsoft Outlook Discussion' started by Milly Staples [MVP - Outlook], Jun 30, 2003.

  1. With Outlook closed, find and rename the outcmd.dat file to outcmd.bak.
    Then reopen Outlook.

    Milly Staples [MVP - Outlook]

    Post all replies to the group to keep the discussion intact.

    Having searched the archives, Carter <> asked

    | I am really hoping someone can help me with this issue
    | because I stand to loose my entire database and a lot of
    | busness if I can't fix it.
    | Here is the situation:
    | -This happens sometimes when there is a thundrstorm and
    | I've usually remedied it by using Gateway's GoBack feature.
    | -This time the "hang" happened I had tried to install
    | Quicktime to view some Teaching CD Roms. The Quicktime
    | Install failed and hung- (didn't respond).
    | -My system subsequently crashed
    | -I started up again and tried to open Outlook
    | -It just hung on the small box start up screen
    | -I tried Control Alt Delete to see what was wrong and in
    | the Running Prgrams box it said:
    | Microsoft (R) Outlook (R) 2000 [not responding]
    | Usually it just says Microsoft Outlook 2000 when I check
    | what programs are running
    | I've seen this display before after my computer has been
    | on in a thunder storm and Outlook has hung upon me trying
    | to open the program.
    | I did the GoBack to try to fix the probelm, but it did not
    | resolve the issue this time and I can't even open Outlook.
    | Unfortunately it has been about 6 months since I backed up
    | Outlook to a pst file.
    | I fear I'll loose everything I have if I uninstall Outlook
    | and try to reinstall it.
    | Unfortunatley, I found out recently when trying to update
    | Office that Gateway actually installed Microsoft Office
    | 2000 Professional on my systm at the factory. I thought I
    | was buying Microsoft Office 2000 Small Business as that is
    | what I ordered and those are the disks that came with my
    | system NOT the MS Office Pro ones. I can't even update
    | office because it keeps asking for the data1.msi file for
    | Office Pro, which I don't have. Apparently both MS
    | Professional and MS Small Busines are installed on my
    | system and I have no clue what I'll lose if I uninstall
    | the Proessional version and the Small Business Version and
    | re-install the Small Business disks that I have with my
    | system. I am also not sure if I'd need the serial number
    | for Small Business as I don't even have that, but do have
    | the disks that came from Gateway. The system is 3 years
    | old and Gateway Tech support is beyond useless.
    | If anyone knows how I can open Outlook or why this problem
    | would be caused please resopnd here. I am very desperate
    | as I stand to loose all my business contacts and that
    | would be a disaster for me.
    | In the meantime, I'll be kicking myself repeatedly for not
    | backing up Outlook until I hear back from someone. LOL
    | Grateful for any help I can get!
    | Carter
    Milly Staples [MVP - Outlook], Jun 30, 2003
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  2. Milly Staples [MVP - Outlook]


    Dec 20, 2005
    Likes Received:
    Thanks, Millie

    I have searched Google for two days straight, looking for a fix for my Outlook freeze-up problem. I found yours here and it worked. THANK YOU!

    terrym2442, Dec 20, 2005
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