michael said:
a friend of mine needs to re-install xp
she has the disc but no serial number.
the number was sent by e-mail but she has deleted it!!
is it possible for microsoft to re send the code from their records?
if so who do i contact?
what information do they require?
If you have lost your XP product Key, the best option is to call Microsoft.
Call on Microsoft Licensing Fulfillment Center Toll Free Number (800)
248-0655 Monday through Friday, 6:00 A.M. to 3:00 P.M. Pacific time.
Contact Microsoft page -
http://support.microsoft.com/default.aspx?pr=csscontactfind
If XP is running AND your friend does NOT have an OEM machine (Dell, Sony,
HP, etc.) then one of these free system inventory tools will show her the
Product Key:
http://www.magicaljellybean.com/keyfinder.shtml - Key Finder
http://www.nirsoft.net/utils/product_cd_key_viewer.html - Nirsoft Key Finder
The Product Key that these applications will show on an OEM machine is the
OEM's volume license key and not the correct one for end user
reinstallation.
I assume that she doesn't have an OEM machine or she would have the COA
sticker on the machine with the Product Key, but I include the above
information to be thorough.
Malke
