Random Shutdowns- i8042prt Suspected Cause

[Guest]

My computer has been randomly shutting down for the last few weeks. It is
very sporadic. Sometimes a few times a day, sometimes only once per every few
days. I have realized that before these shutdowns I see this in my event
viewer(and no other errors or warning around the time seconds before shutting
down): Warning .. i8042prt .. Event ID: 17 .. "The device sent an incorrect
response(s) following a keyboard reset." I have automatic shutdowns disabled
already, but it shuts down anyway. I notice a registry edit may help solve
this but I am not too savvy with the whole registry thing. I am on a
laptop(compaq presario) but I have an external ps/2 keyboard plugged into the
keyboard port because the keyboard on my laptop doesn't work(long story.. but
I have never had any problems as a result until now.) I have my cable modem
and a mouse plugged into my two available USB ports.

 

[Will Denny]

Hi

Please see if the following helps:

http://www.eventid.net/display.asp?eventid=17&source=i8042prt

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups

 

[Guest]

I believe I grazed past that earlier on in the day. I think I have everything
100% pin-pointed. I just need to figure out what to do from here. I don't
believe that page offered quite enough info for me to decide exactly what to
do. I don't think I trust myself enough to mess around in the BIOS without
being exactly sure what to change.

Thanks so much anyhow.

-Katy

 

[Will Denny]

Hi

Have you still got the manual for your motherboard. There should be a
section in there about the options and how to change them for the BIOS. If
you are still not sure, is there anyone locally who could help you?

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups