Random restarts

[Guest]

Help
i have viewed a few questions related to this but it has not helped. the pc
will re-boot itself with no warning and no blue screen. in the event viewer
the fault logged state that boot system drivers failed to load. i did not
have the problem until i loaded microsfot spyware, maybe a coincidence. i
have run a virus check and it states the system is clen. can anyone h

 

[RJK]

....checked for overheating ? ...cpu fan ok ?

regards, Richard

 

[Gerry Cornell]

Gareth

In Event Viewer what is the Event ID and Source for the Error?

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Hope this helps.

Gerry
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[Malke]

Help
i have viewed a few questions related to this but it has not helped.
the pc will re-boot itself with no warning and no blue screen. in the
event viewer the fault logged state that boot system drivers failed to
load. i did not have the problem until i loaded microsfot spyware,
maybe a coincidence. i have run a virus check and it states the system
is clen. can anyone h

This sounds like a hardware problem. Here are general hardware
troubleshooting steps:

1) Open the computer and run it open, cleaning out all dust bunnies and
observing all fans (overheating will cause system freezing). Obviously
you can't do this with a laptop, but you can hear if the fan is running
and feel if the laptop is getting too hot.

2) Test the RAM - I like Memtest86+ from www.memtest.org - let the test
run for an extended (like overnight) period of time - unless errors are
seen immediately.

3) Test the hard drive with a diagnostic utility from the mftr.

4) The power supply may be going bad or be inadequate for the devices
you have in the system - this isn't applicable to a laptop, of course.

5) Test the motherboard with something like TuffTest from
www.tufftest.com.

Testing hardware failures often involves swapping out suspected parts
with known-good parts. If you can't do the testing yourself and/or are
uncomfortable opening your computer, take the machine to a good local
computer repair shop (not a CompUSA or Best Buy type of store).

Malke

 

[j. galloway]

I just ran into this problem last week on a friend's
kid'z computer.
After 3 evenings of bench testing all the hardware and
basically pulling my hair out, I found the power supply
had been switched from (115v) to (230v).
It was the kind of switch that couldn't have been just
an accidental bump either. I'm guessing one of their
little "jr. geek" buddies thought that if 115 was good,
then 230 must be better. I just wish they would have told
me before I left with it.
Anyway, I switched it back and all is well !!

Good Luck as I know how frustrating the random reboot
can be.

j.

 

[Kelly]

Thanks for the info. It may very well help others. )

--
All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com