Query regarding Terminal Server CAL status

[Adam Lette]

I am trying to assist in troubleshooting an apparent problem with the
issuing of "Per Device" TS CALs from a Windows 2000 Licensing Server.

Previously, a problem existed within the Metaframe/TS environment whereby
the pool of CALs (around 1650) had been exhausted and, on inspection, was
found to contain a large number of duplicate entries. In almost every
example of this a single thin client had been assigned two CALs - one with a
status of "Active" and another with a status of "Upgraded".

The Licensing Server was rebuilt and the keypacks were reactivated via the
Clearinghouse.

Although there are currently no duplicate entries in the TS CAL database,
lsreport reveals that some thin clients are being issued TS CALs with a
status of "Upgraded", as shown below:

advadbp20 5 3 WBT008064227EFC CITRIX-USE 6/01/2005 16/03/2005 Upgraded
A02-5.00-S
advadbp20 6 3 WBT00806422191A CITRIX-USE 6/01/2005 31/03/2005 Active
A02-5.00-S
advadbp20 7 3 WBT0080642254FB CITRIX-USE 6/01/2005 4/04/2005 Active
A02-5.00-S
advadbp20 8 3 WBT008064226811 CITRIX-USE 6/01/2005 27/03/2005 Active
A02-5.00-S
advadbp20 9 3 WBT0080643397BE CITRIX-USE 6/01/2005 4/04/2005 Active
A02-5.00-S
advadbp20 10 3 WBT008064221980 CITRIX-USE 6/01/2005 10/03/2005 Active
A02-5.00-S
advadbp20 11 3 WBT008064228F9C CITRIX-USE 6/01/2005 15/03/2005 Active
A02-5.00-S
advadbp20 12 3 WBT0080642206F8 CITRIX-USE 6/01/2005 26/03/2005 Upgraded
A02-5.00-S
advadbp20 13 3 WBT008064228FA0 CITRIX-USE 6/01/2005 19/03/2005 Upgraded
A02-5.00-S

I am obviously concerned that there will be a reoccurance of the problem
experienced previously, and would appreciate if anyone could shed some light
on this TS License Server behaviour and explain what the "Upgraded" status
implies.


Cheers,

Adam

 

[Adam Lette]

Any takers?

 

[Adam Lette]

Anyone?

Any takers?

 

[Vera Noest [MVP]]

Sorry, Adam, I've never seen this or heard of it before.
Do you have a Volume License Agreement? I suppose you have,
regarding the high number of clients. Could the "Upgrade" status
mean that you have bought the original TS CALs under Windows NT 4.0
and then upgraded them to Windows 2000? Just guessing...

If the problem with the multiple licenses should re-occur, check
these hotfixes:

825027 - Terminal Services Licensing Denies Your Connection to Your
Terminal Server from Your WBT Device
http://support.microsoft.com/?kbid=825027

827355 - Event ID 1004 is logged when a thin client tries to obtain
a Terminal Services license
http://support.microsoft.com/?kbid=827355